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Verified
5/5

2006-04-07

"I placed an order of a sigma 18-200mm F3.5-6.3 DC for Canon around 1AM of Apr.06 and I got the lense here on Apr.07 :)) A nice work!"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Being easy to reach
N/A
Making decisions on their own
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Resolving problems
N/A
Being knowledgeable
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Verified
5/5

2006-03-29

"My new Canon 20D I purchased from Dell needed a lens and Sigma 4 Less had the lowest price for a Sigma 17-70mm lens at $349. I placed the order through sigma4less.com for 2-day UPS shipping. Once the order was placed, I received an email order confirmation within the hour.

To ensure that the lens would arrive at the same time as my camera, I called Sigma 4 Less to confirm that the lens was shipped. A polite woman answered the phone and confirmed that the lens was shipped.

Shortly after, I received UPS's Quantum confirmation tracking email that the order was received. Two business days later, I received the well-packaged lens.

Thanks for making the purchasing experience pleasant, Sigma 4 Less!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Web site being easy to use

Verified
5/5

2006-03-23

"Second time ordering from this company. Great transaction without a hitch. Placed order for a Sigma EX 70-200 lens for my canon sunday night and it shipped out monday morning. Lens was exactly as described and actually arrived a day earlier than I was notified it would. I will definately be buying from this company again. Great prices too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
3/5

2006-03-20

"I chose to order from Sigma4Less after a ton of research. The discriminating factor was their good rating on ResellerRatings.com. I ordered a Sigma D-SLR lens online. Smooth ordering process, well-designed and functional webpage. Received order on time, well packaged. Unfortunately, they sent me the lens that I had ordered with the wrong mount. I called and was nicely told to send it abck for immediate exchange. Surprisingly, they don't have an RMA procedure in place. In order of obtaining proof of my return, I sent it back by certified mail. They did not send out the replacement lens with the correct mount until they had received and logged the returned lens, which was a bit disappointing since they initially screwed up my order. In fact, I sent them a copy of my proof of return (certified mail receipt). This whole process took over two weeks... No reply yet (after reciept of the exchanged lens) on my request to refund the return postage - again, I incurred this cost due to their mistake.

Bottomline: I will likley order from them again when I am in the market for a product that they offer at the right price. I assume this was an isolated mistake, which they fixed (mostly) appropriately. It was just unfortunate that I had the additional expense of sending them a wrong lens back that they delivered, and the whole process took fairly long due to this mistake.

Communication on their end could have been better - I emailed them immediately after I discovered their mistake, didn't get an email reply. The next day I called them with my complaint and got an honest apology and the advice to send the wrongly delivered item back for "immediate exchange". My question about the RMA process yielded a short "just send it back to us", and my question about refund of the return postage (both on the phone and via email) was simply ignored.

Take it for what it's worth - I think they are more honest and more reliable than most other photo outfits that I read about...
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges

Verified
5/5

2006-03-12

"I purchased a Sigma 170-500mm DG telephoto lens from Sigma4less.
This was my first purchase from this co.
I was suspicous about them because they sell much cheaper sigma lens than anybody else.
And the store is in Brooklyn and i had bad experience with other camera companys from that area.
Anyway.
I'm 100% satisfied with them.
Great website,easy to follow order proccesing,FAST SHIPPING.
Ordered on 03/07/06 tuesday ,
Received on 03/09/06 thursday UPS ground.
Very fast.
NO hassle , nobody force you to call them up to buy unwanted accesories.

Defenetly will do business again.

Top notch store. : )
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
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Resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-03-11

"Acknowledgement of my order was immediate and status of my order was kept updated by sigma4less. Very fast shipping and item received exactly as represented with a fantastic price. My first order and I highly recommend"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-10

"Excellent seller, I purchased a Sigma 50-500mm lens from them for $100 less than B&H. Shipping was very prompt, I recieved the item three days after I ordered. I called them to check on something because I thought I had an issue with my credit card and the lady on the phone was extremely nice and helpful.

I would highly reccomend this store to anyone, and will defintely keep them in mind for any of my own future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused

Verified
1/5

2006-03-01

" I ordered a lens from them on Monday when they showed the item was "In stock". This morning (Wed, 2 days later) I checked my order status and it was still pending. What a fast service! Since I would go out of the country soon, I didn't think the item would come on time for me, I went ahead to cancel the order. After that I received their email which says,

"Due to an error in our shipping department, your package can be
shipped today via UPS 3 Day Select at our expense.

Please let us know if we should ship it out.

Thank you.

--
Photo 4 Less, Inc.
Customer Service Department

+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~+
http://www.photovideo4less.com
****@****
Phone: ***-***-****
Fax: ***-***-****
+~+~+~+~+~+~+~+~+~+~+~+~+~+~+~"


Does it mean they would pay for the shipping? I accepted the offer and replied them,

" Hi,
If you can ship it out today via UPS 3 Day Select at your expense, please do so and send me the
confirmation number. I'll be out of the country very soon.

Thanks,
"

Now checking my bank I found out that they still billed me 16.11$ for the Ground shipping. I called them and the lady I talked to told me that they just paid for the upgrade (ground to 3 day) not the total shipping fee. Do you think it is cheating?

"

Detailed Review Benchmark + -
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Is easy to do business with
Is consumer focused
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Variety of brands and products offered
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
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Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
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Verified
5/5

2006-01-05

"Lens rec'd promptly via UPS ground and at the best price available.
They deliver as promised.
Sigma 20mm WA f/1.8 for Nikon.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support

Verified
5/5

2005-12-22

"These Brooklyn boys really have their act together. I placed my order late on Monday evening and it was processed and shipped the following day via UPS Blue Label. I received my order on Thursday in a well packed box with all included accessories. This is the best customer service anyone could ask for and this dealer will come highly recommended to all of my friends. I will be buying from them again soon as well!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is easy to do business with

Verified
5/5

2005-12-09

"Great price and fast delivery. I saved $100 on a an 18-50mm f/2.8 EX DC. You do lose the 4 year US warranty, but this is pretty clear up front. You do get the 1 yr international warranty though. Hey, Canon doesn't offer a 4 year warranty, and I have plenty of Canon equipment. Highly recommended vendor. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Being knowledgeable
N/A
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-05

"I bought a flash & batteries for my new Canon XL Rebel to do a rush job(I sell/re-fit/construct Yachts in Ft. Lauderdale as Signature Marine) on a used 65' Hatteras & needed to get the photo's e-mailed to Kuwait (new owner) . What an experience buying from the internet & especially Brooklyn NY. Fortunately I ran across Photo 4 Less (D.B.I. Sigma 4 Less) who gave me a fair price (Best) & actually delivered in 3 days to my door. I never write reviews, however, after dealing with all the scammers in Brooklyn & other places, I must give a A+ to these guys & girls!! Thanks Sigma4Less."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
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N/A
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Customer service making decisions on their own
Customer service resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-14

"Bought a $759 lens over the phone. They did not push any extras, but I wanted the original Sigma warranty card. Salesperson said it woiuld be $30, but didn't end up actually charging me. Great to deal with when ordering. Once I received the lens, I knew right away that it was way too big (all my fault). They were on vacation for a few weeks so I really worried how the return would go. Returned it when they got back, and received a full credit (minus shipping charges) with absolutely no hassle.
I would not hesitate to buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-10-23

"Ordered Sigma 70-200 DG (N-Mount) Lens on Monday the 17th received it on Friday the 21st. Lowest Price around! I am very happy with Sigma4Less."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-02

"Excellent transaction, quick shipping. Will definitely use Sigma4Less again."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
Making decisions on their own
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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