"I had ordered a Tamron 90mm lens from them. Everything worked very well. Shipping was prompt and well packaged. I had call them up soon after placing the web order just to ensure that things were moving smoothly since I was ordering for the first time. The representative was courteous and professional and after talking I was assured that this was the right place. Best prices for sure and a great service too. I am ready to buy my next sigma lens from them."
"Great seller. Ordered Nikon 55-200mm VR lens with 2nd day shipping. I had my lens sent to an alternate address. A nice woman called to confirm my information, but did not try to upsale me. Shipping was on time. Their expedited shiping charges are a bit high, but the low price for the lens made it acceptable. Their prices are the best on the net. The USA warranty was included. I will gladly order from them again! "
"I and a few other people on dpreview ordered a Sigma 30 1.4 with 1 year manufacturer's warranty when they came in stock. A guy on the forum said it was grey market so I went and checked mine and there was no sigma warranty card, just some papers for a mack warranty. Since it had a focus problem I called Sigma4Less and told them I got a grey market lens. She said it was not grey market but I insisted there was no warranty card, etc. Then she says these are hard to get and they got some in without warranty for me (like she's doing me a big favor). I asked for a shipping return thing to print and to be reimbursed for the full amount including the ridiculously overpriced $29 for 2 day shipping since they had not sent me what I ordered. She refused to credit me my $29. I kept explaining that I ordered a non-grey sigma lens and they didn't send me one so I'm not paying the $29 shipping. After about 10 minutes going back and forth, being put on hold so she could get advice from her hard-sell coworkers, she finally agreed. I never got the return shipping form to print so I paid the $10 myself and mailed it via US mail.
Overall, sigma4less is a lot cheaper but they sell grey market and/or sigma lenses without the 3 year additional warranty. And sometimes they send you a grey market even when you paid for a US version. Also, this may be pure coincidence but I've ordered 3 lenses from them and all 3 had focus problems. I know Sigmas have quality problems but I wonder if Sigma4Less resells returned lenses or something.
PS: The packaging was absolutely horrible. The 30 1.4 was in a tiny box with peanuts only on one of the six sides. Unacceptable!
"
"Excellent service! No muss, no fuss, just what I ordered, with no after sale hassle. Sigma4Less kept me posted with the order's progress via email and provided a tracking number. I have ordered several professional grade items from this company and am very pleased. Note: the invoice reads: Photo 4 Less, just so you know. I have to mention the Service Department, who called after the sale, several times. They
didn't try to sell me something else, but rather educate me on what I was buying. Turns out there were two lens with more or less the same description, but in truth were quiet different. They pointed out the merits of both lens and when I raised questions they couldn't answer, gave me the direct phone number of the Sigma factory. There, I found out exactly what I needed to know. Very professional, and good prices. Again,
peace of mind especially when ordering high dollar equipment. "
"The lens was priced right, and arrived quickly and well-packed."
"I ordered a lens from this company on Friday, May 11, 2007. On Monday morning I got a call that the overnight shipping I had requested would not be fulfilled until Monday. Seems they only work 1/2 day on Fridays. I said to ship on Monday. Late Monday I get a call that their last 2 lenses have just been shipped and they are suddenly out of stock. You tell me...???"
"Customer service is terrible. Could never get a normal answer over the phone and email replies take days."
"This reseller needs to notify to customer before processing the order if the item is not stock. "
"Fast shipping. Even called me to confirm what I ordered (security measure since I did make a rather large charge), not to upsell, like what other companies do. "
"Sigma 4 Less offers great prices and fast service. I ordered my lens on the 25th and received it on the 29th. You can't beat that kind of speed, nor can you beat the prices the store offers. "
"Easy navigation on site. Goods found with no problem. Took extra day to confirma my international credit car, acceptable. Very good comunication when needed. Very fast shipping. Not so good loging-in and tracking order method (you need to remember your customer number and also order number because orders are not linked to your account when you log). But after all would buy again. "
"I've ordered once before from Sigma4less and had no problems. I decided to order a second time but was sent a questionable looking compactflash memory card which is described in eBay guides as possibly being a fake. Since I previously ordered the same exact card from them before (and received a genuine card) I knew that what they sent me possibly was not a fake, but an import version. Nevertheless I didn't want to take any chances and called them to inform them that I'd like an exchange. The customer service rep was fairly helpful and I was told that I could return it for an exchange. I was just worried that it wasn't trackable because the CS rep said I didn't need an RMA number. I sent it back and fortunately, about a week and a half later, I was sent a new CF card which did not have the characteristics of being a fake. I thought that even though they could work on having a better RMA system, they at least listened to my complaint and followed through by sending me a replacement. When I returned the orginal CF card, I did send them print outs of the eBay guides which determine if a SanDisk CF card is a fake or not."
"Received order quickly. There was one substitution of a rechargeable battery, rec'd a better quality one. The flash and filters came as described. I would highly recommend this store to my friends. "
"Good service, cheapest prices, slightly bloated shipping costs. Impressed by security although it made it a hassle to have product shipped."
"Ordered the Sigma 120-300 F/2.8, received it the next day. Great price, shipping cost was a little high, but the total was still way less than anyone else. Received advertised USA warranty. Would not hesitate to order from Sigma4Less again."