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Verified
5/5

2004-06-10

"This is the first product I have ordered from SilenX. The CPU fan I bought works perfectly, and I am considering buying more products from their website in the future."

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Is committed to quality products and services
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Verified
5/5

2004-06-09

"The order shipped quickly and arrived on time. I ordered a heatsink/fan combo that is just wonderful. It was incredibly easy to install and is utterly silent. I will definitely order all future fans from SilenX."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
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Ease of ordering online
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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Overall technical support
Being knowledgeable
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Verified
4/5

2004-06-08

"It is a good product, but too expensive. Including installation instructions would be nice as well. I'm assuming the green capacitor looking tail attached to my 80mm thermistor fan is a heat sensor, but I'm not too sure. Thank you!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
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Verified
5/5

2004-06-04

"Order arrived very quickly and the fans were quieter than I expected. I will order from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
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Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Verified
5/5

2004-06-04

"Item shipped quickly, got what I ordered. Happy with my purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-06-04

"Purchased (2) 80 Silenx Ixtrema 80 and (1) 120 Ixtrema fan "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Being trustworthy
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Verified
4/5

2004-06-03

"The purchasing experience was great, the service was timely, and the products are awesome.

There was a problem with shipping damage to the
power supply, a rather heavy part which was packed
loosely in a larger box with "peanut" packing.
The metal case of the unit was badly bent and
would not mount in the chassis correctly.
I was able to disassemble, inspect, and repair
the unit and get it to work.

I believe that these units should be a little
better protected for shipping, perhaps with a
close fitting corrugated box around the supply
inside the shipping carton.

Thanks, and I loook forward to doing more
business with SilenX in the future.

Michael J Koster
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
4/5

2004-06-03

"Prompt service and fast shipping. Am used to dealing with Newegg.com so I was unsure of ordering elsewhere - especially coming direct from a manufacturer. There was great communication all the way. One email stating they had received the order. Another stating the order would be shipped soon. A final stating that the order had shipped and provided a tracking number. Great experience - the way that it should be done."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
N/A
Being easy to reach
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Overall web site
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Verified
4/5

2004-06-02

"The 60mm 16dBA fans I purchased are very noisy. Some kind of mechanical noise. Hoping Tech Support can resolve this or replace my fans for me. :)

The 120mm is dead siletn, like.. Is it there? LOL
"

Detailed Review Benchmark + -
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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
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Ease of ordering online
Overall product shipping and delivery process
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Verified
5/5

2004-06-01

"Ordered several 80mm and 92mm fans from them, the order was shipped promptly and Matt was quick to answer any questions I had about the fans. Excellent shopping experience.

As for the fans themselves, well, it's hard to accurately compare them with other low-noise fans, but be assured these ARE quality fans in the same league with panaflo and papst. I tried numerous papst fans and they give the best airflow to noise ratio, but unfortunately all of them rattled like crazy when I screwed them to the case. Horrible, just horrible. As to panaflo... - silenx fans are quiter than panaflo, however they also push less air. I tried adjusting them to the same airflow with rheobus and to me it seems than silenx fans ARE somewhat better. Of course panaflo cost two to four times less depending on the fan size, but if you are absolutely crazy about the noise your PC makes I believe Silenx is your choice. Also keep in mind that unlike silenx panaflo does not make 120x25 fans so it will not fit in a lot of cases that house 120mm fan up front.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
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Resolving problems
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Verified
5/5

2004-05-31

"Very good advice prior to purchase, speedy delvery of good quality products.
PSU and coolers work well, PC now cooler and more stable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
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N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
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Verified
4/5

2004-05-31

"
I need further help with the products I ordered. They were purchased to create a silent or near-silent PC for use in a recording studio. So far that objective hasn't been met even with a number of Silenx parts, though there has been a substantial reduction in noise. The help that I have been receiving has been adequate until now, and is not enough to help me reach my goal.
"

Detailed Review Benchmark + -
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Pricing of products and services
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Is committed to quality products and services
Is consumer focused
N/A
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
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Verified
5/5

2004-05-30

"I ordered 4-80mm 9dbs fans on 5/27/04 and they were promptly delivered 5/29/04. Needless to say, I am extremely impressed. I look forward to ordering the silent 14dbs power supply next for my system! Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Overall technical support
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Verified
5/5

2004-05-29

"great fans! the specs might seem outrageous at first, but trust me these fans are great! shipping is great! everything is great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Overall web site
Web site being easy to use
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Speed of web site

Verified
5/5

2004-05-26

"Everything appeared to be fine. Received goods that were ordered quickly, received proper items."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site