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Verified
5/5

2004-05-25

"Excellent to deal with all around!

Promptly answered my inquiry, items shipped were well packed, knowledgable with customs documents (Canadian buyer).

The product is top quality. Bought 4 fans and a 400 watt Pro series power supply.

My jaw dropped when I powered up my 2000VA Leibert UPS after installing the SilenX 92mm 9dB fans. I had to put my ear near the fans to hear them. What a huge difference!

Just need to buy the CPU cooler for my server now. A bit of an oversight on my part. Had no idea how noisy that little sucker was.

"Couldn't be more pleased with my purchase!"

You can quote me on that... Jacques
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-05-25

"Orderd a Zalman CNPS7000A-Cu, great price, great service!! Not only am I coming back for my next heatsink but I am also going to recommend my customers also. Ordered my CPU cooler on 5/22/04 recieved it on 5/24/04. Can't beat that!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Resolving problems
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Verified
4/5

2004-05-22

"Bought 92mm fan that I want to replace for 80mm. The grommets I bought didn't have any instructions to install."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
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Is trustworthy
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2004-05-21

"I was very impressed with this company after ordering some fans to make my computer run more quietly. I'm a home PC user and have a small network. I live in the UK and I ordered on a Friday night. My order arrived the following Wednesday, maybe only one day later than the fastest delivery time from a UK company.

The fans are now fitted and working well. I didn't pay for the most expensive delivery, just the 3 - 10 working days. They also responded extremely quickly to an email I sent.

I would definitely order from SilenX again - their customer service and efficiency is the best I have encountered using online purchasing!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Speed of web site
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Verified
5/5

2004-05-21

"Product arrived in a timely fashion, and performs exactly as advertised. In the class of 120 mm computer case fans, this is the quietest one I have ever encountered. I would recommend Silenx to anyone who dislikes computer noise.

Ales
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Resolving problems
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Verified
5/5

2004-05-20

"My order was shipped and received undamaged.Good work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
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Being trustworthy
Being easy to reach
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Making decisions on their own
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Being knowledgeable
Overall customer service
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Overall web site
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Verified
5/5

2004-05-19

"Very satisfied! Extreamally fast shipment! Recommend. AAA+++"

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Verified
5/5

2004-05-18

"great product, fast delivery, good customer support."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-05-15

"Silenx shipped me my power supply in just 2 days.
Very well made and quiet.
Great to do business with.

Thanks...Tony
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Being easy to reach
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Verified
5/5

2004-05-14

"Very positive experience with this company. The order was shipped right away and the merchandise arrived as ordered."

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Verified
5/5

2004-05-14

"Very fast delivery... Thanks xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Verified
5/5

2004-05-13

"I had a great experience with SilenX.com. My order shipped the very next day. The power supply (SX-3514A) I purchased is barely audible and very solidly built. SilenX includes surprisingly informative instructions which I found interesting especially since I usually never read instructions. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-05-10

"Quick shipping and everything arrived secure. The fans and PSU were just like described, quiet! If your looking to help cool and silence your PC at the same time, look no further then SilenX."

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Is trustworthy

Verified
5/5

2004-05-09

"Your customer service is excellent. After receiving my case fans I decided I wanted different ones. Mike Marco responded to my e-mail quickly and was very helpful with exchanging my fans for different ones. After I returned my fans, the new ones were here 2 days later. Simply fantastic. The fans themselves are fantastic as well, the only noise in my case now is from the CPU Cooler fan and that will be solved when I purchase a CPU Cooler from Silenx and I will probably purchase other cooling products from your company because of the excellent service and outstanding products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-07

"Good service and advice via e-mail. Very quick treatment of the order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Speed of web site
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