"Ordered 4 dresses, none worked out. Set up the return procedure as instructed. I obviously had not paid attention to the 10% restocking fee plus shipping charge. I'm out over $40 with nothing to show for it. Other online retailers just have you pay the shipping fee. This dress website is a ripoff. Never again,"
"I paid $380 for my dress from here but I wasn't told that if you buy something for more than $200 you also have to pay for customs, where I ended up paying an extra $166. That is pathetic, and you guys should really put that somewhere on your website so people can actually know. My dress ended up arriving Four days late which just shows that you can't trust this website to deliver your dress on time, what if I had my ball two days after my dress was "suppose" to arrive? So when the dress came it was alright, the colour was different from what it was supposed to be, instead, it was a bright red instead of burgundy, which is an absolute bummer. So overall I paid $546 for the dress and I wasn't even satisfied!!!"
“We're sorry to hear you weren't satisfied with your experience! Unfortunately all international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. This information is provided on our shipping page and in the Terms and Conditions agreed to at the time of the order. Please note that your country collects those fees for importing; it is not charged by our company. Each designer dress is as accurately displayed as possible on the site. However, the lighting at the photo shoot and the capabilities of your computer monitor can affect the colors you see on your screen. We do apologize for any inconvenience this may have caused!”
"wonderful. my dress was beautiful "
"Simply dresses always have the best dresses. Classy, stylish, and elegant!! "
"Easy, fast and convenient "
"I was a little skeptical buying a dress online. However I am so glad that I decided to purchase from here. The dress turned out perfect and I'm so excited for Prom!"
"Very good with communication. Got my dress in a few days"
"It was a good choice and I was happy with my decision."
"I love, love, love the dresses I ordered!!! They were perfect!!! They fit well and look great!!! I didn't have to wait for a long time to receive my orders. I am so pleased with Simply Dresses. I love this site!!!"
"Simplydresses is a great option for anyone looking for a beautiful dress that won't break the bank. The shipping is crazy fast. Both times I have ordered a dress from them it came within two business days. The first dress I had to return because I got too big of a size, and customer service was amazing to work with. I printed my shipping label, took it to UPS, and got my return. It was as simple as that! "
"I get every dress for every event here. And will do so for a long time. Good quality, low prices and fast shipping. 5 stars."
"Seamless purchase fast shipping would definitely purchase again"
"Needed a dress for a wedding yet wanted to be able for it to stand the test of time . It came in quickly and with a coupon was definitely priced well. My only wish was there was not a restocking fee if you ordered 2 sizes to be sure of correct fit. I would order from you again and only wish I had known of you when my sons were married!"
"10% restocking fee, need return authorization and small window to return items. Not customer friendly at all. Won't be shopping at this company anymore
"
“The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or a full store credit. Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page. We apologize for any misunderstanding with our policy! ”
"The dress I bought was perfect. I chatted with a custimer service rep and she was able to answer all of my questions, so I was very comfortable in placing the order. Sizing was exact. "
A rep from Simply Dresses , Company Representative, has responded:
“The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and contact us if you have any questions. We apologize for any misunderstanding with our policy and have contacted you by email with more information! ”