"I had placed an order and was thinking that it wouldn't make it in time as the order were for some race boots for my daughter and needed to be fitted. Mike emailed me back the same day with an update and asked if that would work. It was days ahead of the required date. He wanted to make sure and cared. "
"Companies talk about customer service, few follow through...Ski Essentials employees strive to provide the customer with great service along with outstanding pricing on their gear.
I placed an order and needed some assistance. Each employee I spoke with was gracious, understanding, and worked towards a solution. They answered all my questions.
Do yourself a favor and purchase your equipment from Ski Essentials. They strive for customer service and provide the ski customer outstanding reviews on their website and best of all great selection with the best pricing. "
"Purchased skis on Monday with the help of customer support (John). Of course the next day a deal for 20% off the entire website. Reached out to John to see if they would honor the additional savings...DONE!
Well played Skiessentials. "
"Great experience, John was so knowledgeable, great price, free shipping! My new favorite spot! THANKS! "
"Spoke with Mike and he helped me first by checking inventory to give me piece of mind, then with a couple of technical questions, and finally I forgot to add some info to my order, so he found my order and added what was needed. Great service thanks Mike!"
"I have two teenage daughters, who love skiing and grow every year, so we need new boots and skis every year.
Thank to Covid, this year we decided to order online . We are delighted with the whole experience in dealing with skiessentials.com; the selection and prices were great; super fast and free shipping, and amazing customer service (Pat); it felt better than dealing with our local ski shop.
Best part is that unlike all the other online stores, these guys mount the bindings on the skis, saving at least $60-$80 per ski and the hassle. Big deal!
Highly recommended. "
"Just bought a cross country ski package from Ski Essentials. Had some questions and they called back right a way to answer them. Got the set up days later. Great price and wonderful follow through. Will go to them again. "
"I’ve purchased 2 pairs of higher end skis from Ski Essentials in as many years. SE pricing is always competitive, but far more importantly, their Customer Service is unexcelled. SE Staff are knowledgeable, pleasant, and always quick & courteous to help answering questions and providing follow up support. They indeed make you feel like you are dealing with your own personal, local ski shop down the street. SE truly values and honors loyalty. Throw in the free shipping and mounting, and the overall experience of remotely buying skis online cannot be beaten. Ski Essentials is the best!!"
"These guys are fantastic. Great prices and amazing service. "
"I've purchased at least 3 pair of race skis over the years from SkiEssentials.com and it's always been a pleasure doing business with them. I get great race gear at a great price with great service. Are the top sheets a few years old in some cases? Yup. Do I care? Nope! I had one pair show up with a slight manufacturing issue on the top sheet. They clearly missed the epoxy in a region during manufacturing and the top sheet was de-laminating ever so slightly because of that. I sent a few photos and they immediately shipped me a replacement pair and a return shipping label. Looking forward to purchasing more gear from this shop in the future. SkiEssentials is one of my favorite on-line ski shops and I've purchased a lot of ski gear from many shops, on-line and local. "
"Thank you to the staff at Ski Essentials for the timely response, excellent answers and skier knowledge which help to build confidence in a recent purchase through their online platform. Finding trustworthy, believable customer service in today’s retail environment is a hard task. I am an old school diehard skier and transitioning to new ski technology is a bit daunting. I come from an age of “Short Ski’s **** Always” and trusting the newest technology to hold its own at speed does not come with some apprehension.
I have talked to many ski shops locally and throughout the country and spent hours online at many retailers. Everyone I spoke to at Ski Essentials/Pinnacle or communicated with through email always left me with the feeling of, it was their pleasure! Very refreshing!
If you are on the edge of a purchase, I urge you to reach out to the staff at Ski Essentials. Do your research, then come to them last. You will not be disappointment. If your reading this prior to purchase and need a bit of a push, just do it. My skis came professionally mounted and safely arrived in the well-prepared packaging. Thank you to my new Ski Shop of Choice!!
Ski hard, Ski Often and live the dream!
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"This year I decided it is time for me to buy new gear that works for me and fits properly. I started looking online at many sites for reviews and ideas and I finally landed on SkiEssentials website. I spent hours watching their ski review videos and even posted some questions for their experts, which they answered, before finally deciding on the Elan Ripstick skis. The order process was quick and easy, payment options are excellent and I loved that I was able to get the DPS Phantom 2.0 Base Treatment done onsite. The company's communication with me has been top notch, every question answered and that has been amazing! Thanks SkiEssentials for having such an excellent and knowledgeable staff and a great website. It all worked for me and thats why I purchased my skis from your company. Keep up the great work. I will be back in the future! "
"There's always great deals to be found online, customer service is prompt and they actually have folks who will answer the phone if needed. And their ski reviews are second to none, including a ridiculously extensive YouTube library."
"I ordered some skis and had several questions/conversations during the process. Customer service was great and there responses were timely!"
"Mike A was absolutely amazing at getting me exactly what I needed. His ongoing communication with me went above and beyond anything I have ever experienced in a customer service situation. He was able to ship my skis to me quickly and they were well packaged.
I normally shy away from ordering skis and ski equipment online but my experience with skiessentials.com has changed my mind and I highly recommend them if you need/want to order online.
Unfortunately, resorts closed down early (due to COVID-19), so I am unable to give on-snow experience with my new skis but I'm looking forward to opening day."