"I bought a pair if ski boots nearly a year ago, at discount no less, and was unable to ski due to a health condition. I called and spoke with customer service, fully not expecting to be able to return them, but I thought I would try anyways. Much to my surprise, they accepted the product back. Not saying they will do this in every situation, but the fact they went above and beyond their standard policy, is why they do so well. I called and after two rings, a real human answered the phone and solved my problem in less than 5 minutes. Bottom line, if you need ski gear, I highly recommend buying from SkiEssentials.com."
"I was very pleased with my recent experience I have received by buying my new skis on: www.skiessentials.com
I have never bought a ski I haven't tried, not even for other countries. I watched a few videos and I have fallen in love with the ski I have seen and bought. However I wasn't sure about the right size for me. I have sent an email to ask a few questions and the answer from customer advisor Patrick Kerwawycz was an example of good customer service by going the extra mile to make me feel special. I have also received 10% discount to complete my order.
I have to say working with a sense of urgency is, to me, a sign of respect for the customer’s time, and a mandatory aspect of good care service. Some workers elsewhere feel that having a sense of urgency is demeaning or some sort of personal sacrifice; that’s the furthest thing from the truth; it’s a sign of dedication, respect, and professionalism, Patrick ticked all above.
You will be pleased if you choose to buy anything for your ski holiday. My ski will arrive to United Kingdom in 4 days. After over all experience I will highly recommend the website to anyone who needs anything for winter."
"They new skis just arrived and they look fantastic. I can not say enough good things in regards to my experience with Skiessentials. From a pre -purchase discussion through, purchase and then a quick turnaround and shipment. Major kudos to the staff at Skiessentials. I will be back.
"
"Had a great experience with skiessentials. Although they didn’t have the skis I was looking for, they did all the necessary arrangements to get it directly from the seller, adjust the mounts and get it shipped to my address. Recommended!"
"I’ve been skiing for 50 years and this was the first time I purchased equipment on line so you may appreciate my hesitancy. I couldn’t be happier with the service I received from Owen. He was very knowledgeable about the products of interest and not once did he make me feel intimidated by the questions I asked. He returned every email and phone call in a timely manner. Owen’s professionalism, mannerism, and friendliness should be commended. You gave my purchase that ‘small home town ski shop feel’. It was very nice doing business with you Owen Thank you❣️⛷"
"Excellent experience from begining to end
Thks a lot
Gonzalo"
"Been hesitant for some time to purchase a pair of wide skis, but when Head Kore 99 came out, I decided to give it a try and the deal offered by Skiessentials has been quite attractive if not irresistible.
In fact I purchased the ski twice, first time I cancelled the order then two weeks later I decided to take a go at it.
During that time, the staff at Skiessentials , especially Mike and Owen have been exceptionally helpful, welcoming and responsive.At no time,have I felt under pressure to make a purchase,or that my frequent questions were anything but welcomed and responded to kindly and promptly.
I wish to thank the professional and friendly staff at Skiessentials for making my purchase smooth and seamless.
Skis arrived in a short time, well packed and secured and bindings mounted as requested.
Overall , a pleasant experience and I strongly recommend the site, they have earned a loyal customer
Once more, I wish to thank Mike Aidala and Owen Hall-Kotcho for their help
Emad"
"After ordering my skis, I was notified that my bindings were out of stock. Mike contacted me immediately and rectified the situation. This delayed my rush order. In the middle of a snow storm, the team completed this order and got them to me in time for my big ski weekend!! Thank You!! I would recommend you to anyone!!"
"Wonderful online product reviews by the staff. Easy online purchase of skis and bindings including information required from buyer for proper mounting of bindings by the seller (no adjustments were required by local retailer.) Great price, great service, prompt delivery, and follow up to make sure everything was satisfactory. What more could anyone want!"
"I was lucky enough to find and purchase a pair of skis that are not widely stocked from SkiEssentials. They had my difficult to find size, which was unavailable anywhere else. From there, the ordering process was straightforward, and I even received followup communications to verify the information I gave them. I appreciated that the bindings were mounted free of charge. Shipping to Canada went without a hitch. The customs and duties were less than anticipated, and I received my order in a few days. The skis were nicely packaged and arrived in pristine condition. I would highly recommend SkiEssentials to anyone who is hesitating about making such a significant purchase online. I would, of course, suggest supporting your local ski shop first, but if you are unable to find exactly what you are looking for, SkiEssentials carries a ton of selection."
"New to cross country skiing, I needed help to make sure I got the best set for my ski level. I could not have been more pleased with the help I received from the ski expert, as well as with my purchase. Both the skis and boots are fantastic and I look forward to many years of fun using them! Thanks much!!"
"I just received the ski package I bought last weekend for my girlfriend. Everything looks awesome and cannot wait for her to hit her first run with them. I appreciate the fast delivery and the care with which it was shipped. I won’t be able to get her to try her boots on for at least a week. Thank you again for helping me out. Will definitely recommend your business to friends and family. "
"We ordered a new pair of skis for my wife on a Sunday, with our departure for Aspen scheduled for early Saturday morning - six days away. First of all, the staff at SkiEssentials was amazingly helpful in assisting us with making the correct choice of skis and they made certain to get the skis built and shipped on Monday, as promised.
The skis arrived late Wednesday afternoon, as expected - but this is where the problems began. It almost looked like UPS had driven a truck over the box! One of the skis was literally snapped off in two places: 18" from the tail and 4" from the tip. The other was all gouged up.
I immediately called SkiEssentials to report the problem. This was 4 PM on Wednesday. They immediately sprung into action! Keeping me "in the loop" with emails and phone calls, by Thursday afternoon they had built a new pair of skis and gotten shipped them out via Next Day Air to our destination hotel!
When we arrived at our hotel on Saturday a pristine pair of skis was already there waiting. The skis (Head Wild Joy) turned out to be an awesome choice! The 51" of new snow the mountain got over the course of our ski week didn't hurt either. :-)
Even though the damage was not their fault, SkiEssentials jumped through every possible hoop to correct the situation and salvage our vacation plans, all at no cost to me. We are pleased beyond all possible expectations!"
"SkiEssentials were fantastic to speak with both on the phone and many emails! Patrick was very nice and sent the skis along with poles for an incredibly reasonable price, since the boots in the size requested were not available. He broke up the ski package and went out of his way to help us. We purchased the boots elsewhere so that the ski package would be consistent and a matched set. Skis arrived in two days and the boots in 3 days. The skis were encased in lots of bubble wrap and carefully shipped! Perfect condition. Patrick also set the bindings to the size of the boots we were getting. They fit great. I would definitely buy from this shop again. We did have to pay a little more overall since we were unable to get the entire set at SkiEssentials, but still a fantastic deal with the skis on sale."
"I reside in Canada and over the past 6 years have purchased numerous pairs of skis from Ski essentials..I have had the skis shipped to Canada as well I have made arrangements to pick them up at Pinnacle sports in Stowe...There has never been as issue with the product or the quality ...Every time I have ordered I have always been treated with appreciation and respect. Anytime I had a concern be it with delivery or the product the staff have always alleviated it an assured me that there will be no issues....
Based on my past customer service experiences as well their prices cannot be beat...I strongly suggest if your considering buying a new ski outfit be it hardgoods of clothing you should do yourself a favor and buy from ski essentials. "