"The products I ordered are for family. I also wanted to order DermaTend I once saw in your catalog. Is it still available?"

"GREAT!!! Love the catalog and love, love, love, love the products!!!"

"I sent back item # SJ45001 in mid December. I still haven't received my refund."

"nice ratings and comment system, smooth checkout--very impressed"

"Good experience; easy to negotiate, and easy to checkout...would recommend you guy's to my friends."

"Customer service has been HORRIBLE.
I've placed two orders and sent an email asking about my order. So far I only get notification that my orders are cancelled!!! No explanation l!! Very frustrating. "

"I only ordered one thing, but I really like the products and the magazines on flights. "

"Very disappointed on how SkyMall handled my transaction.
They double shipped my order…. which was a very large item.
It has taken at least a dozen phone calls, time and money to deal with this issue. They did not credit me back my shipping on their mistake. I was told I would be credited and have not been."

"your customer service is terrible. i called your phone number there is no answer. I sent an e-mail was told someone would contact me no one ever has. now you are telling me my order won't be sent until march . your company sucks"

"The service has been appalling! I have not received the product I ordered after nearly 3 months. Each time I contact Skymall (3 times to date) to ask for some assistance I get an automated message saying I will be contacted within two business days and then nothing more."

"Skymall promised a product with delivery by Christmas. I called to check on it about 4 days before Christmas and was told it would be shipped with an email confirmation. Two days after Christmas I received a letter dated 12/24 that I would not be getting the item. VERY POOR customer service, and no communication whatsoever. I will not order or trust them in the future,"

"great catalog as always - SO SORRY TO HEAR YOU ARE GOING OUT OF BUSINESS…come back!!!!"

"Everything was great. We will be back for more at a later time."

"Four days after I placed my order, SkyMall filed for bankruptcy protection and laid off some of their employees. Their customer service phone number has a message saying to go to their website for order status. I don't know whether or not I will receive my order. :("

"I am a US Airways crew member, so we always got a discount. I have no way of getting getting that online and I have no way to talk to anyone on the phone. I had unused rewards from promoting Skymall in the past but no way to use those either. I hope things work out. I am a random shopper, plus it's a good way to occupy one self on a flight.

Patrick Sullivan
US Airways FA
EMP #243970
Old AWA #C9186"