"I can't rate the product, because I haven't received it, despite having placed the order 2 weeks ago. When I placed the order, informed I would receive it in 7 business days. Hasn't arrived. I've sent several emails asking about the status, haven't heard anything back. If I ever get my order, I'll be sure to leave feedback."

"I placed an order on 1/20/2015, and have not received any confirmation or expected shipping estimate. I have emailed customer service twice as well as called on multiple occasions with not even a response other than an automated email response telling me not to reply to the email. This has been an awful experience and I will look to shop on ebay or amazon in the future. I am canceling my order!"

"Pretty easy to navigate. Prices are a little high but not too much. I'll definitely use SkyMall again."

"Why when I order from the catalog on the plane I get milage,
But, when I order it here I don't get milage"

"I expected an update on my order & never got anything. I had to contact them to find out the item was backordered & I would not have it for my grandson's birthday.
I am now shopping for another present as I have NO IDEA when this one will arrive.
This was my 1st order from Sky Mall & my LAST. I will never order from them again. No wonder they are going out of business."

"I ordered the three Polar Bears, the wrong items was sent and I have sent 4-5 emails because I have not received my refund. There is no number to call. This is totally unacceptable."

"Ordered 1/25, got acknowledgement and CC auth was charged. No word since then, emails to custsvc are ignored, the auth on my card expired, so charge went away. I think they left the web site up and all were fired. Nobody is monitoring the custsvc email and my order has sat in acknowledged mode for 10 days"

"Shipping cost a real negative..
Slow checkout cuz of my mistakes.
Signed up for pts but not sure I got credit."

"SHIPPPING WAS HIGH XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

"I was amazed to find that there was no direct phone number to call. All questions and inquiries had to go through an email, which I found annoying.
Instructions to order "A Date to Remember Charm Necklace with 18-inch Cable Chain" were not very clear since I did not understand the format in which I would input the "initials" (if there was supposed to be a space between them) and the date (how I would separate the day from the month from the year)"

"Fabu products, this site is awesome please never go away i love you"

"everything that I ordered was cancelled this is my first order with sky mall and it will be my last"

"I like the products sold by SKYMALL, and am looking forward to my shipment."

"Far more frustrating than necessary. I suspect that this is a good product, but I sure don't want to shop on this site without updates. Disappointed."

"I have purchased this for a Christmas gift for 2015. I wont have a user opinion until then."