"You must be careful using this site. Here is what I know. When you visit the website and search for a flight the prices you see are the best prices for the current travel year not for your travel dates. When you book a flight with them for a given price you will receive a confirmation number, but here is the kicker, your price can still change as it did for me. They raised my flight price by $600 after I got my confirmation number and to top things off I had to call them to find out this was going on. They told me (I am not listing their names since the workers are subjected to the company policies) that your ticket price can go up after you receive a confirmation number and have paid. I have traveled on planes for 40 years and never have my prices increased after getting a confirmation number. So again, I will say be careful using this site as they can quote you any price to lure you in and then increase the price after you commit (pay and get a confirmation number).
"
"Scott is professional and kind"
“Your agent would be so pleased to hear your words of appreciation! Thank you very much!”
"Never fall in the trap. We booked biz class travel 4 months prior to our travel and we got emails from Skylux with seats. Week of travel full of surprises. Seats ere not attached to tickets and shocker. We have to pay if we want to get seats
When we reached airport they told us we have no lounge access. Disappoint after disappointment. Skylux idiots will not answer or help u if there is a problem with ur reservation. They always refer to agent issue and two agents that helped us left. They have no record of emails shared by agent to us at the time of booking. Support ****. . There is no management to reach to. Never ever buy anything from this site. U will be so upset and ruin ur vacation. They will forward ur call one dept to other and u will never get answer or help
"
“Dear Customer,
We are truly sorry to hear about your disappointment with our assistance!
Your complaint is assigned a special ID: 284955
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to deserve your trust for you to come back to our services again!
Thank you in advance!
”
"Ralph has excellent customer service and fast response with the best option"
“Thank you for recognizing Ralph's excellent customer service and fast response in providing the best option. We are pleased to hear about your positive experience. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
”
"I've worked with Sullivan for 2 years and he's always been so reliable and resourceful. He makes himself available at all times and responds in a timely manner"
“We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
”
"Patient, listened to details, kind and courteous. "
“We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
”
"DO NOT BUY A TICKET FROM THIS COMPANY! They cannot easily provide details about the tickets they sell, offer terrible customer service and do not offer credit when the price goes down. They claim to have Western sounding agents like Chuck, Dean and Cindy, but the only people I spoke with had Eastern European accents, phone tones and names like Nadenka and Dalya. They are not trustworthy."
“Dear Customer,
We are truly sorry to hear about your disappointment with our services!
Your complaint is assigned a special ID: 281673
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number and the agent will get in touch with you shortly.
We will do everything possible to deserve your further cooperation with us!
Thank you very much! ”
"I used their service few months ago. It was easy, so I tried the second booking experience. Get several quotations, so I just need to pick one I like. Few questions, but the agent answered the question on chat. Easy and quick "
“Thank you for your positive feedback! We are really grateful for it and we wish you safe travels.”
"Hommer is our travel agent and he is the best. We needed to change our flights and he was right on it. We had purchased the flight protection plan and they honored this and it only cost $50 to change our flight to Italy. "
“We are happy to hear such words about Hommer,Thank you.
”
"Maverick was attentive, reactive and precise"
“Dear Perry,
Thank you for your feedback! We're delighted to hear that Maverick demonstrated attentiveness, reactivity, and precision. Your satisfaction is our priority.
”
"Connor is thorough and responsive."
“Dear Customer, thanks for the positive feedback! Delighted to hear Connor's attentiveness and responsiveness met your expectations. If you need further assistance, feel free to reach out. ”
"He was very helpful, patient and knowledgeable"
“We are so glad you've been satisfied with agent's assistance! Thank you very much for purchasing with us! ”
"Delroy provided excellent service. "
“Dear Customer, we are glad that our agent Delroy helped you to manage your travel needs.”
"Rayan provided superb information and service. He was very patient and cordial. "
“Rayan is a wonderful agent and we are so grateful for his ability to make our customers happy and satisfied with his assistance! Thank you so much for sharing your amazing experience with us!
”
"Malik provided great service in helping us find the best flight"
“Thank you for the great review! We wish you safe travels.”
A rep from Skylux Travel, Herman-B, has responded:
“Dear Customer,
We are truly sorry to hear about your disappointment with our services!
Your complaint is assigned a special ID: 285043
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to restore our reputation in your eyes!
Thank you very much! ”