"Glen, the travel agent was very very patient and calm in his interactions. We were working on so many permutations and combinations and he was patiently assisting me through many quotes and finally purchased the tickets through him. I hope to give more business in future. Thank you for the superior service. Ramya Ashok"
"Great patient & efficient !
"
“Thank you for sharing your positive experience! We're thrilled to hear that our agent was patient and efficient in assisting you. If you have any more travel needs in the future, feel free to reach out. ”
"Agent was vvery patient with my several requests"
“We appreciate your feedback! It's great to hear that our agent demonstrated patience and addressed your requests. If you ever need assistance with future travel plans, don't hesitate to reach out.”
"It was very good seemless"
“Dear Customer, providing a smooth and enjoyable experience for our customers is our top priority. We appreciate your trust in us and look forward to serving you again.”
"Thank you for working with me as we made changes "
“You're very welcome! It was a pleasure working with you as we made changes. If you have any further adjustments or if there's anything else we can assist you with, feel free to let us know. Thank you for your cooperation, and we appreciate your business”
"Will work with him again!!"
“Dear Costumer, we're delighted to hear that Silvester has made a great impression. We look forward to the opportunity to work with you again and provide excellent service.”
"Attention: if you are also got scammed by Skylux, pls contact me. I just filed a complaint with BBB; I am working on filing a complaint against Skylux with CA Attorney General and filing a lawsuit with CA Court. Let's joint force to take down this unethical travel agency; so they can not scam more people.
“BUYER BEWARE” of Skylux! It is too bad I can not give them less than one star. I suspect they occasionally work for some buyers interested in discounted tickets, however, when they take your money and provide you with nothing (including tickets) you know you should avoid them like the plague. I am certain my story is not uncommon for the company. I was recently informed that my grandmother in China had been hospitalized. As such, I needed to book tickets quickly from California. Regrettably, I did not have time to review ratings for the company…big mistake. They initially “booked” a round trip ticket for myself and one way for my mother, and collected nearly $10,000. Just over a week later, they informed me that one leg of the journey had been cancelled. At that time, they offered a replacement option that was entirely unacceptable and included a one-night layover. I immediately notified them in writing that this would not work and cancelled my booking as I have the right to do when flight plans are changed. The next day, they sent me another travel option that, on the surface, appeared to be reasonable. I agreed to take that option if they could expeditiously provide the tickets. They implied it would not be a problem, however, nothing showed up the next day. In fact, despite daily attempts to obtain that confirmation, I had still not received anything nearly 10 days after the fact. As my flight was only a couple of weeks away and my grandmother’s condition was serious, I advised them, again, to cancel my tickets and purchased directly with the airline. (This process took only a matter of minutes. Skylux, could not get in done in 10 days?) Not only did Skylux refuse to refund my money, they had the gall to request additional funds from me. Despite repeated attempts to resolve the issue they have retained the entire $10,000 without ever having purchased satisfactory tickets from the airline. There is clearly a very huge internal problem with this company. Never again!"
“Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 286405 Please email this ID at feedback@skyluxtravel.com with more info about your reservation, and we will get in touch with you.”
"I have used Jackson a few time and he never fails to please "
“Dear Costumer, we appreciate your loyalty! Thank you for acknowledging Jackson's consistent service. We're grateful for your trust and look forward to continuing to please you in the future.”
"Hazel was persistent in looking at options for us. She was very helpful and has a winning personality. We are very satisfied."
“Dear Customer, thank you for sharing your experience with us! Hazel would be pleased to hear your kind words.”
"Johnson was patient and kind helping us find the best flight to Paris. We really needed the extra help and he was just what we were looking for ."
“Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again!”
"Festes was responsive all through the process he was pleasant and available. Will definitely refer Festes to other friends "
“We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
”
"You must be careful using this site. Here is what I know. When you visit the website and search for a flight the prices you see are the best prices for the current travel year not for your travel dates. When you book a flight with them for a given price you will receive a confirmation number, but here is the kicker, your price can still change as it did for me. They raised my flight price by $600 after I got my confirmation number and to top things off I had to call them to find out this was going on. They told me (I am not listing their names since the workers are subjected to the company policies) that your ticket price can go up after you receive a confirmation number and have paid. I have traveled on planes for 40 years and never have my prices increased after getting a confirmation number. So again, I will say be careful using this site as they can quote you any price to lure you in and then increase the price after you commit (pay and get a confirmation number).
"
“Dear Customer,
We are truly sorry to hear about your disappointment with our services!
Your complaint is assigned a special ID: 285043
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to restore our reputation in your eyes!
Thank you very much! ”
"Scott is professional and kind"
“Your agent would be so pleased to hear your words of appreciation! Thank you very much!”
"Never fall in the trap. We booked biz class travel 4 months prior to our travel and we got emails from Skylux with seats. Week of travel full of surprises. Seats ere not attached to tickets and shocker. We have to pay if we want to get seats
When we reached airport they told us we have no lounge access. Disappoint after disappointment. Skylux idiots will not answer or help u if there is a problem with ur reservation. They always refer to agent issue and two agents that helped us left. They have no record of emails shared by agent to us at the time of booking. Support ****. . There is no management to reach to. Never ever buy anything from this site. U will be so upset and ruin ur vacation. They will forward ur call one dept to other and u will never get answer or help
"
“Dear Customer,
We are truly sorry to hear about your disappointment with our assistance!
Your complaint is assigned a special ID: 284955
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to deserve your trust for you to come back to our services again!
Thank you in advance!
”
"Ralph has excellent customer service and fast response with the best option"
“Thank you for recognizing Ralph's excellent customer service and fast response in providing the best option. We are pleased to hear about your positive experience. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
”
A rep from Skylux Travel, Herman-B, has responded:
“It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!”