ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.43/5
Chance of future purchase:
4.65/5
Shipping & packaging:
4.78/5
Customer service:
4.74/5
Return/Replacement policy:
4.78/5

Verified
5/5

2024-02-27

My flight agent, extremely helpful, considerate, & polite

" Ryker, was extremely helpful, considerate, & adept, & very thoughtful in finding the best solutions, in relation to my specific situation! Really can't say enough good thing about him. He made booking this trip feel truly like a grande adventure! We all need those experiences to uplift our lives. You can never know what someone is going though.. & Ryker renewed my faith in humanity.. He made the experience of setting up a trip what it should feel like. A grand adventure! Feeling excited about my trip, & renewed hope in the kindness of strangers... So grateful to have had the opportunity to have his guidance setting up my flight & trip. Soooo excited & happy, about my trip, thanks to Rykers professional ability to handle the whole experience so smoothly! & His kindness made all the difference in the world!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-27
A rep from Skylux Travel, Herman-B, has responded:

“Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.


Verified
5/5

2024-02-24

Mailani tours London

"Glen was very helpful booking a flight for my granddaughter to join me on our trip to London "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-24
A rep from Skylux Travel, Herman-B, has responded:

“Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.”


Verified
5/5

2024-02-22

Nolan is amazingly helpful and kind!

"Thank you Nolan W! It was amazing to work with you and you are very helpful and kind.
Bless you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-23
A rep from Skylux Travel, Herman-B, has responded:

“Thank you so much for your kind words! We take great pride in our agents and are delighted to receive such an exceptional review. Your time and consideration in recommending one of our finest agents to other clients is greatly appreciated!”


Verified
5/5

2024-02-22

Trip to Asia

"Quentin was amazing. Promised less and delivered much more. We travel extensively and always business class. Quentin is my go to guy."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-02-22
A rep from Skylux Travel, Herman-B, has responded:

“Thank you for your feedback! We're thrilled to hear that Quentin provided you with an amazing experience. We appreciate your kind words and are glad that Quentin exceeded your expectations.”


Verified
5/5

2024-02-21

Excellent Support

"Harvey reached out to me SECONDS after I had submitted my information online. I was iffy about my final destination, so he worked up multiple options for me to help me decide. He genuinely seemed like he was having fun working up different options and was very prompt and courteous in his replies. He even took time to reach out after I'd submitted payment but before he'd submitted final bookings make sure I understood some of my flight logistics that may not have been immediately obvious. He just wanted to make sure that my partner and I would be as comfortable as possible on our trip. I really appreciate Harvey's help and the great pricing I got on round trip, business class tickets to London! Thank you, Harvey!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-21
A rep from Skylux Travel, Herman-B, has responded:

“Thank you so much for sharing your positive experience with Harvey and our team! We're thrilled to hear that Harvey went above and beyond to assist you in finding the best travel options and ensuring your comfort throughout the process. Providing excellent service and helping our customers make the most out of their travel plans is always our top priority. We'll be sure to pass along your kind words to Harvey and the rest of our team. ”


Verified
4/5

2024-02-21

Good so far

"Booking was relatively easy. I hope that the whole travel experience is equally easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-21
A rep from Skylux Travel, Herman-B, has responded:

“We are happy when our customers are satisfied,Thank you.


Verified
4/5

2024-02-18

Our first transaction

"Your Logan h very courteous and proffesional"


Rep reply posted 2024-02-18
A rep from Skylux Travel, Herman-B, has responded:

“Thank you very much for sharing your positive impression on our agent's assistance! We appreciate it a lot!


Verified
5/5

2024-02-17

Booked airline tickets to Europe

"Excellent service. I have recently used Skylux Travel twice to book business class flights to Europe. They can save you time and money. If you have not used Skylux, give them a try.


"


Rep reply posted 2024-02-17
A rep from Skylux Travel, Herman-B, has responded:

“We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.”


Verified
5/5

2024-02-14

Excellent Professional service

"Rutvik is outstanding, I have called him a few times for business class airfare internationally and he always comes up with the best price and the best routes. I don't know how he does it, but I am impressed each time. I look forward to booking more trips with him in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-14
A rep from Skylux Travel, Herman-B, has responded:

“Thank you for your kind words! We're thrilled to hear that Rutvik provided you with excellent professional service and found the best prices and routes for your trips. We look forward to assisting you with your future travel bookings.”


Verified
5/5

2024-02-13

Excellent

"Ms. Summers took time to walk me through the process and intricate issues with airline tickets."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-02-13
A rep from Skylux Travel, Herman-B, has responded:

“We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!


Verified
5/5

2024-02-12

Excellent service I recommend to anyone

"Excellent service I recommend to anyone "


Rep reply posted 2024-02-12
A rep from Skylux Travel, Herman-B, has responded:

“We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!


Verified
5/5

2024-02-11

Perfect booking!

"Maynard was responsive, helpful, efficient, personable and pleasant. I have great confidence in him and will definitely use the service again."


Rep reply posted 2024-02-11
A rep from Skylux Travel, Herman-B, has responded:

“Thanks a lot for sharing your excellent impression on our services! The agent you worked with would be so pleased to hear your kind words and also will be happy to assist you once again!


Verified
5/5

2024-02-10

GOOD SERVICE

"Easy to navigate the emails and followups "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-10
A rep from Skylux Travel, Herman-B, has responded:

“We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.


Verified
5/5

2024-02-09

Greece trip

"Ford was a pleasure to talk to, he was very helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-09
A rep from Skylux Travel, Herman-B, has responded:

“Ford would be so pleased to hear your words of appreciation! Thank you very much!”


Verified
5/5

2024-02-08

3rd times a charm

"This is our 3rd time booking with Skylux and Glen our travel agent provides us with 4 or 5 options in available flights with pricing accordingly. Glen is very knowledgeable and professional in working with us and his follow through is a plus."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-08
A rep from Skylux Travel, Herman-B, has responded:

“Thank you for sharing your positive experience with Skylux and Glen, your travel agent. It's great to hear that Glen has been able to provide you with multiple flight options and personalized service to meet your needs. We strive to ensure that our customers receive excellent service and assistance throughout the booking process, and we are glad to hear that Glen's knowledge, professionalism, and follow-through have been exemplary. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!”