"This is my first experience with SKYLUX and couldn't be happier with the price as well as the customer service. Their response to my quote were very prompt and they took time to explain my options. I though I was only going to be able to afford Business Class for 1 way on my trip and they found a RT business class fare with nonstop flights that was very affordable. "
"I had a great experience purchasing a ticket for travelling overseas. Excellent service. "
“It was a pleasure serving you. we really appreciate you taking the time to share your feedback and being so open with us!”
"Our agent Bart worked with us to offer multiple options until we found the best option for us. Business class seats on major airline at a significant discount. "
“We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
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"Skylux has been able to reschedule our trip back after an emergency which obliged us to head back to France earlier.
The conditions were good."
“It was a pleasure serving you. we really appreciate you taking the time to share your feedback and being so open with us!”
"Most of all SAMPSON is patient! I find myself trying to make reservations when I don’t even know all the information I need like when do I want to leave? When do I want to come back… But we always work through it together and come out very successfully… Thanks, SAMPSON. "
“We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!”
"I work with George Tiwari who is always helpful and always responsive in a timely fashion. Excellent service"
“We are glad that our agent George Tiwari was able to meet your expectations. Thank you so much for your positive feedback !”
"Floyd followed up on all aspects of my tx for our trip to Japan...many thanks Floyd!"
“Floyd would be so pleased to hear your words of appreciation! Thank you very much!”
"I truly did not know what the service provided. After, working with Clint for about a week, I began to realize what services he provided.
Clint was cordial, knowledgeable and listened to my needs."
“We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
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"A variety of flights presented. Agent responded quickly. Everything was going smoothly. "
“We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.”
"With the war going on in the Middle East, we needed to cancel our trip to Egypt. I had purchased trip insurance so I thought I would get my money back -- especially given a war. Unfortunately, I must have not read the fine print closely enough so we could only get a credit and it had to used within one year from the date or original purchase (six months from now). That was really frustrating. I would never have paid $1,000 for trip insurance had I known that. Mel was very helpful in getting us rescheduled to use the ticket within the timeframe necessary. He is patient and thorough. No problem with Mel. He does his job well. But the company leaves something to be desired. Did I mention there's a war going on? And now, we had to pay for upgraded trip insurance for the NEW ticket (another $1,200) to be sure we can get a refund if for some reason we have to cancel this second trip. So, in the end, we didn't really save any money with SkyLux. Between the cost of the tickets and $2,000 in insurance I think we would have been better off getting a full-price ticket we could cancel. "
“Please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@skyluxtravel.com with this special ID: 273265.We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance”
"Very good best knowledge brandon"
“Many thanks for a 5 stars review! We are pleased to hear your kind words about your excellent experience with Brandon!
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"I have had to switch ticket reservations a few times and all agents are knowledgeable, courteous, and communicate well"
“We are always trying to bring the best services.Thank you for the 5 stars.”
"Very good travel agent company. Mel is very professional. He provided different options for our flights to EZE. He is flexible and easy to work with. Thanks Mel & team for the great services."
“We are happy to hear such words about Mel ,Thank you.
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"Awesome, very professional "
“It's such a wonderful feeling to see such great feedback! Thank you very much!”
"Sheldon was extremely patient continually striving to get the package we wanted. "
“Indeed, Sheldon is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to review us in a great way!
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A rep from Skylux Travel, Herman-B, has responded:
“Thank you for the great review! We are happy that we were of great service.”