"Great experience. The sale is awesome I enjoyed it. Shipping was fast and on time. I encourage you to shop from Smart Bargains."
"great. what I wanted- delivered in just a few days! best service I've had from a website!"
"I placed an order about two weeks ago, but the order status shows it has not leave the warehouse yet. I just called today in the morning and they placed me on hold for over twenty minutes. I do not want to leave a negative review here, but this situation has never happened to me when I ordered from other websites."
"great watch for a great price!"
"Order has not yet arrived"
"Still have not received the item i ordered. Just got the email stating it was just sent. Website was easy to navigate, prices are good but a little disappointed on how long it took to hear from smart bargains regarding my order. Have ordered from company before and have always been happy with my purchase
"
“Dear bcervone57,
We apologize for any inconvenience you have experienced with your order. If you would please provide your order number we will investigate the situation and rectify it immediately. Again, we apologize for any inconvenience, and we thank you for your business.”
"Lovely Invicta 1962 Lupah ceramic watch. Jeweler removed four links."
"ordered a watch on 5/27. It's been 4 days and the status is processing. called in this morning, waited more than 10 mins to talk to a live person. the csr was rude. was told the so-called same day shipping guarantee not applied to my situation and my order will be shipped on 6/4 or 6/5. I decided to cancel my order, which left my on hold for another 5 mins."
“Dear neiku,
We're sorry for any inconvenience you experienced with your order; however, the watch you purchased is shipped from a different location, and items from a different location have an explanation in the description stating that the items can take up to four days to ship out. Again, we're truly sorry for any inconvenience you experienced...we know what it's like to wait for a purchase with great anticipation. We shop too! Thank you very much for your business.”
"great prices,fast & free delivery and great product"
"We are well pleased with our purchase; the delivery was timely, product was as shown and we would not hesitate to use this site in the future.."
"I received exactly what I ordered and in 2 days no less."
"After confirmation of my order on May 22 I never heard from SB again and have not received my order. And, after repeatedly trying to get some response from SB via email and calls, as of today have heard NOTHING from SB."
“Dear sunny_russell49,
We're sorry for any inconvenience you experienced in your order. Our system indicates that we only received an email from you at 5:59 pm May 29th, which was last night.
One of the items in your order comes from another warehouse and below the image on the item page, it indicates that those items take up to four days to ship out. That is the reason for the delay. Again, we apologize for any inconvenience you experienced with your order, and we thank you for your business.”
"Product arrived right on time. Looks beautiful and works great! Site is easy to use and full of great deals. Would definitely recommend to others. "
"Great..Item arrived on schedule; item was exactly as described.."
"My exprience of SmartBargains.com was good. SmartBargains.com's product, price and shipping service are very good. I'd recommend SmartBargains.com. to my friends."
A rep from SmartBargains.com, SWIGroup, has responded:
“Dear Harrisongong,
Thank you for reaching out to us about your order. About being placed on hold: we do not place customers on hold...when our call center has extremely high volume, as we were experiencing when you called, customers calling in are placed in a queue and receive the next available representative.
As far as your order: the item you purchased is shipped from a separate location. As clearly stated in the product description,this item takes 1 - 2 weeks to ship. We sincerely apologize for any inconvenience you experienced with your order, and we appreciate your business.”