"TERRIBLE CUSTOMER SERVICE: Placed order using online 10% discount which showed on invoice at checkout. Opened separate browser window to look for free shipping discount, but didn't find one that applied to oversized shipments, so returned to original window and finalized checkout. Only then, did it show that the 10% discount had been removed. Immediately called customer service and they said that looking for shipping discount had replaced the 10% discount, even though it was not usable for oversized orders. Said they'd cancel order, but then said they couldn't because it had been 10 minutes since order was placed... even though I'd called them 1 - 2 minutes after placing order. Said only option was to accept without discount, or return with ME paying original shipping. I even spoke to supervisor and they were adamant about not making amends. Absolutely rotten experience. I'll never shop with this merchant again. "

"i would not recomend this company if you expect good customer service. i placed an order and paid addtional to have it delivered by christmas and it still has not arrived. (today is 12/27/04). i'm on the phone, on hold, with them right now and i have not been helped. i have been on hold for the past 2 hours. i will never purchase from this website again!!!!!!!!!!!!!!!!!"

"Had a "FREE UPGRADE" to 3rd Day delivery prior to Christmas. When I chose the shipping option that had the price stated in their shipping offer - they shipped via ground through some shipping consolidator - (Not even UPS Ground)- and it took 11 days for it to get from Northen Kentucky to Colorado (a 3-4 day trip for UPS Ground).

When I e-mailed customer service and told them my wife was going without one of her major Christmas presents, they basically said "tough". This was apparently NOT a free shipping UPGRADE but an accounting REBATE of 1/2 of your shipping charges when you chose 3 day. I am an attorney and buy things weekly on the internet (for over 5 years) and have never run into someone NOT WILLING TO DO ANYTHING (even give me a measly $6 credit for the shipping on a $360 order) as this site.

Do NOT take them for their word. This is the first, and most probably the LAST time I order from them. I ordered from them because they offered a free shipping upgrade to 3 day. I could have paid $60 less on another site, without a Christmas Delivery guarantee. Now I wish I would have done this."

"Buyer Beware. I ordered an expensive LCD tv during a 20% off coupon promotion. Website clearly indicated 19 in stock. Received confirmation email, no problem. Several days later, the product had still not shipped. When checking status waiting for shipment, suddenly the order showed "Cancelled"!! No reason was given, and I only received a form email days later. Dealing with CS was useless, they only claimed there was no stock. I actually think they declined to ship because the discount was too great for this item. Stay away."

"Ordered an LCD TV for Christmas and confirmed with CS that they had stock at the time of purchase. I was told they had 21 in stock. Two days later, smartbargains.com cancelled my order without reason or warning. Very disappointing. Subsequent calls to customer service were no help whatsoever, they just told me there was no stock at the time my order was processed. I think they cancelled because I used a coupon and got too good a deal. I will never order from them again, I encourage others to stay away."

"Very Satisfied. Ordered late at night 11/12/04 They sent an email saying it was shipped on 11/17/04 with confirmation number. I checked their web site to see if it was shipped yet. The link sent me to UPS and for 3 days it said it was not a valid number. I then copied the confirmation number and went to the USPS web site and found my shipment. It was delivered on 11/22/04. Other than the shipping link being wrong my experience was excellent."

"Very good deal. I viewed an item on one day and dropped it in my cart, then came back a few days later to see that item listing had increased in price, but seller honored the price that item was when I placed it in cart. Fast shipping, and true to their word. I would buy from them again."

"First time order from this online store. Ordered on Friday and delivered Monday, through the least expensive shipping. The price dropped $10 the next day and I requested a refund, it got through! Very nice store, 5 stars"

"Ordered item on 5/18 for gift to be sent out of state. Found out that product may not be available in time, so requested customer service cancell order via e-mail and phone within two hours.
Was sent e-mail the following day saying that the product was no longer available so order was cancelled.
After order a like product from another company, found out that SmartBargain shipped original order two days later and never notified me."

"I purchased twice from the shop.

When ordered 3Day Express shipping, it was shipped very fast.(Within the same day or next day.)
"

"Since this is a very busy time of year, I will cut this retailer some slack.

I opted for Super Saver shipping. Unfortunately, I did not realize this meant it was shipped USPS. My physical address, which I used, is different than my mailing address which is a PO box. Since, most estores use UPS, I assumed, incorrectly, that a PO box would not be accepted.

I discovered by following the tracking number that it was USPS when the shipment entered a main hub. Prior to that, it was not clear who the carrier was. I am not on a delivery route so it was time to contact customer service.

This proved to be a problem. I was on hold for 40 minutes. One of those hold lines that repeat the same message every 30 seconds, urging you to visit their website. I'm surprised I lasted that long. I really wished I had a speaker phone at that point.

I hung up and emailed customer service. Time was now critical as there was only two more days to resolve this issue and get delivery for Xmas.

I went back to the website and noticed that the CEO had posted his email address and encouraged customers to contact him so I sent off an email.

The next morning, I got on the phone at 8:57 - lines opened at 9 - and kept hitting redial until I was connected. Almost immediately got a CR who told me to contact my local PO. I hung up and called and was told my package was there but I needed to pick it up right away.

Rushed to the PO. The clerk told me that they had received it two days earlier - this information was not available with the tracking number since they didn't scan it. She had sent it back but forgot to put "Return to Sender" on it so it was rerouted back to them.

So I lucked out.

Received an email from the assistant to the CEO who now knew I had my delivery because they scanned it when I picked it up and was told I would be refunded shipping charges.

I'm satisfied with that resolution. I think it could have been easier but I also understand that at this time of year things are very hectic and there is only so much manpower to deal with it.

So I will assume that in most cases this experience would not be typical."

"Well, for the first time I actually get to report on Customer Service after a delivery snafu. The carton received was damaged enroute, and taped up by someone (carrier????). Only one of two items was in the box.
Customer service (via E-mail) was great. I wrote up the problem, they asked a couple questions to clarify, I responded, they sent a new tracking number. Delivery of 2nd item was today. I am a satisfied customer and will buy from them again.
Good Service deserves repeat business."

"I placed an order with them on July 21st. It is August 12th and I have not received my product. I did receive a confirmation on July 30th that said that smartbargains had shipped my item. I am not sure whether UPS or smartbargains has dropped the ball, but someone has made a mistake. UPS claims they have not received an item to be shipped but they received the shipping information electronically. I am waiting on hold for a service representative from SmartBargains. I hope they can rectify the situation...

"

"I had made numerous purchases at SmartBargains.com in the latter part of 2002. I was in need of 100% cotton sheet sets and comforters.

To make along story as short as possible, I was so impressed with SmartBargains.com. Not only were/are their prices a great "bargain", but shopping on their web site was a breeze. They seem to keep their inventory quite accurate and up-to-the-minute, so I never had to read "Not In Stock" AFTER ordering my merchandise. I was such a happy customer that I, in fact, wrote a letter of appreciation to them and to the BBB Online.

However, I did have to return one product back to them. The customer service personnel were very courteous and professional and there were absolutely NO HASSLES whatsoever! they even paid for the return shipping!

The only reason I haven't been back there to shop recently, is because I found everything I needed and wanted. As a matter of fact, I bought more linens than I needed. With their great prices, products, and service, I simply couldn't resist!"

"I purchased a white gold and diamond pendant necklace for my girlfriend's birthday. The website was very easy to use, the prices are great, and shipping was prompt. I'll be looking here for some Christmas gifts."