"I ordered some towel sets and sheets on Jan 17. I received a confirmation email saying that delivery would be on or before Jan 30. I felt that was a little slow but the price was good and I was in no rush so I was willing to wait. By Feb 5 I still had not received my items. When I checked my account on their website it still had a Jan 30 delivery date and no update on its status. I called Customer Service who was very polite but said they had to contact their warehouse to see what was going on and that I'd get an email back. It's now Feb 8 and still no email or update on status on their website. I do a majority of my shopping online and I've never had such poor service. DON'T BE LURED BY THEIR CHEAP PRICES. IT'S NOT WORTH THE HASSLE! "

"Hello:

My grand ma ma told me "If you have nothing good to say, then don't say it"! I have nothing to say. I think that say's it all. Goodbye."

"I ordered a cuisnart grinder. It was shipped to the wrong address. I called customer service and they argued with me about the address. I was then told that they would email me, after they contacted UPS. They did not. I had to change the shipping address. Then I got the package it was almost a paper sack (beat to hell). Part of that would have been UPS but there was absolutely no packing material in the box. Just the factory box in a much larger box. Suprise, Suprise, it was broken. They, theretically are refunding my purchase but this was the worst online order experience I ever had. I will NEVER order from them again. If you do, GOOD LUCK. More trouble than any savings you might get. Mine came in many more pieces than intended."

"I thought that I would post a message here because I like this company. I have bought several things from this company and would buy from them again. My orders were processed in an orderly fashion and there was good communication as far as when my product shipped, ect. In one of my orders I had purchased a pressure cooker and 4 months later the handle broke on it. I called them about it and they sent me a new handle the same day without ANY hassle. The Russel Hobbs toaster I bought is very nice and works perfectly. I will continue to order from them with no worries about my order or product."

"UPDATE: My Rating is now: "VERY SATISFIED!"
My original rating was: "Very Dissatisfied

A few days after posting my original review below, I received an e-mail from a SmartBargins Corporate Escalations Manager. I now have been refunded my money for my sheet set that shrunk! Wow; I'm a happy camper now. This has changed my mind about SmartBargins and I now highly recommend them!
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- - - Original Review - - -
Bought this sheet set from them "Prestige Collection 400 thread count 100% cotton sateen sheet set" and did not use them for several months. After we had used and washed them just 3 times the fitted bottom sheet shrunk so much that it will no longer fit the mattress. Contacted them by e-mail and they refused to refund or exchange the sheet set because I had washed them and it was past 30 days. In all fairness it was past their 30 day return policy but we never opened and used the sheet set until several months after we had received them. I also guess they sell sheet sets and don’t expect you to wash them because then they will refuse to take them back! I will never buy from them again due to the defective and/or poor quality sheet set they sold us. I feel like we were taken by SmartBargains and advise all to shop elsewhere! We do many on-line purchases and SmartBargains is the only store that is on our permanent “Do Not Buy From” list! SmartBargains is a "Buyer Beware" kind of store in my opinion."

"Ordered several large household items , free shipping and it arrived very fast , no problems .
Very good experience from my point of view ."

"I ordered a 4 Pound Density 3" Visco Foam Mattress Topper from SmartBargins.com. There was no indication that the item was returned merchandise but when it was received it had obviously been previously opened. "

"Found a $90 toaster for $40.
Ordered online on a Wednesday.
Delivered on Friday.
Excellent deal, excellent service, no complaints."

"The worst customer service. Coupons they give show up on the checkout, but then they bill full price. This has happened to me each of the three times I have ordered so it cannot be coincidence. It is fraud!"

"I bought a Movado watch for $165 on 11/28. Then on 12/3, it went on sale for $147. They refused to refund me the difference. So I had to return it.

So watch out for this site and make sure you wait till you are sure that you get the best price before pulling the trigger. Or better yet, stay away."

"We have ordered 3 times from this company within the last 2 months. All three have been bedding items. Each time, the item arrived sooner than expected and the order was complete and in good condition. Basically exactly what we expected. We never had to deal with customer service directly. "

"I was a bit hesitant after reading some of the reviews here but an electric blanket for 13.02 shipped convinced me it was worth the gamble. Really nice item and offered w/ just .05 cents for shipping.
Other than the somewhat slow shipping (total of 10 days) and the slightly inflated original retail value I don't have any qualms about ordering from these guys again in the future."

"AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!
I received an email from this co. stating that for a limited time an additional 15% can be deducted from my order. I proceeded to order $106.90 worth of goods while the 15% off was clearly stated on top of order, AND WITHIN THE ALLOTED TIME FRAME. After the order was processed, THERE WAS NO 15% DEDUCTED!!!! I immediately called this co. at 6AM but it did not open till 9AM. At 9AM, I called again and was told the discount didn't go through because I used my MSN browser!!! I then asked to cancel the order but was refused because cancellations must occur within one hour of placing order!!! So how could I if their store is closed???? TO ME THIS IS FLAT OUT FLAGRANT FRAUD!!! I WILL BE REPORTING THIS TO THE BBB, CA(Consumer Affairs), and the FTC. I cannot believe a company of this magnitude is allowed to get away with this type of deceitful LARCENY!!!!!"

"really bad experience.
They trick me accept reservationreward.com registraction, and charge without my approve..
CAREFULL !!!!!!!!!!!!!!!"

"Purchased product was incomplete; their solution is for me to pay to ship it back, and they say they'll eventually refund the purchase price. So I am out the cost of shipping defective merchandise to me and then back to them."