"Your review
Long story short. Over 25 emails back and forth. Also two of the wrong glasses sent. End result,no glasses looking to get the right glasses from another vender. What a waste of time it was to order glasses from this place. Good luck on ordering glasses from this place. Also something weird. Ordered persols that are hand made in Italy came from china both glasses. Mmm maybe knock offs.
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"I placed my order for Maui Jim sunglasses on December 30th, website stated they were "in stock". A week later, I contacted customer service for a status update because they were still showing "in stock" and not "shipped". I was informed they wouldn't ship until the end of January...and was told I should have read the processing policy for non-quick ship items because they take 4 weeks to process and ship. I received weekly updates, and finally, by January 23rd it said "in stock at manufacturer" (or something like that). However, the status still hadn't changed to "shipped" a week later, and I received another notice that my order was going to be delayed another 9 to 10 business days (WTF??). So now we're talking 6 weeks before something that was "in stock" was going to ship??!! I contacted customer service and asked to cancel my order, which they did and said my refund would be processed within 24 hours. Still waiting for the refund (but it's only been 2 business days), so I'll give them the benefit of the doubt that it will come through in a day or two. "
"Late Shipping and Bad Package"
"ship fast and good quality "
"I must admit, initially I was a lil' nervous and my husband was very skeptical about me ordering prescription frames online, sight unseen. Though there were several pairs of frames that interest me on SmartBuy's site, my uncertainty created hesitation. But, I figured because they have such a flexible return/exchange policy, I couldn't go too wrong. The online chat service was very informative and eased my concerns. I placed the order during the busy Xmas season, received it in a very timely manner and WOW!!... I was BEYOND pleased!!... The frames were beautiful, the mfg. packaging was right on point! I already owned a pair of sunglasses by the same designer of the frames I ordered so, I knew what to expect from a quality and packaging perspective. I will definitely place my future order with SmartBuy... They even won over my very skeptical husband because he loves my frames too!
-- L. Sampson, Destin, FL"
"I purchased a powered glass from here, and I am very happy with the decision. It was very easy to place the order, and to enter the prescription. Packing was good, received the order in perfect condition, and it reached within 5 days.
I recommend SmartBuyGlasses. "
"Quick shopping and good service!
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"It was the exact size and perfect prescription! I never leave home without them! Will buy again from them for sure! "
"I ordered a nice pair of Nike frames and they were on my doorstep 7 days later"
"Was looking around for a reliable website to get some nice sunnies, had a plastic frame pair so wanted a metal frame. Saw this website, got a discount code online and got a nice pair of sunnies sent to met within 2 days and packaged properly. Love this would use again. "
"Very satisfied. very good approach for custom care"
"I was expecting the package before Christmas and it only arrived on the 28th."
"Товар две недели согласовывали сначала а потом отправили в Гонконга. Коробка от очков имела резкий неприятный запах химкатов. Сами очки были не новые а витринные. Заляпаные линзы. Слегка поцарапанные душки. "
"just what you want, simple, reliable and at a reasonable price"
"I am happy of my transaction!
The optician work on the lenses was perfect! 1.74 thinner lenses are great!
Delivery was extremely fast, but it was from HK!
I have some doubts whether the frame is not fake(Ray-Ban) because the glasses came an were assembled in HK!
Jonko Petrov"