"Really great price on Spy Happy lens glasses and the shipping was fast. Definitely a great place to buy shades."
"Very impressive! I have not worn glasses in years so when it came time to purchase some I was very hesitant about ordering online even though my husband had ordered from SmartBuyGlasses before. I am a try on several different frames numerous times type of person. Just let me say that the selection you have to choose from is unmatched in style, quality, brand name, colors etc., etc. Oh and did I mention the UNBELIEVABLE PRICES! All of these are fantastic but add to it the ability to use the Virtual Try On feature and I was hooked. It absolutely made trying on different frames so much easier than if I had done it in-store. Will be recommending SmartBuyGlasses to everyone and will be a return customer for sure."
"I bought my prescription glasses last week on the mail and for about 5-7 days using them I was satisfied. They looked nice and felt okay but yesterday I picked them up and one of the plastic piece that is used against supporting the glasses on your nose broke off. I was disappointed that without any impact or force applied to them, and considering it’s been only a week, that they broke. I can’t use them because without the piece attached, the metal Part pokes my nose. Therefore I don’t recommend them. "
"It states fast shipping on the website but I have yet to receive my package. It has been way over 5 days and I’m just waiting patiently. I regret buying from here and probably wouldn’t recommend it to anyone. Lesson learned on my end. Not your fault. It happens. Thanks anyways. "
"Je suis très satisfait du service et de la qualité des produits OAQLEY. Livraison rapide. Merci beaucoup. Gerry"
"Good job smart buy glasses"
"Second time ordering within the past month and totally impressed. Received glasses in four days. Super super happy. "
"fast good and beautiful. like it"
"I recently had new lenses put in an old frame and only a few short months later broke them. I searched online and found the replacement on SmartBuy Glasses.com
My order was shipped promptly, and I received the new frames within a couple of weeks. Great experience overall. Would order again!"
"I love it! And it shipped so quickly! "
"They were the only website that had still have them. I received them within a week in perfect condition With the case. I’ll of course buy again on this site."
"It was great service the frame I chose was available and my lenses processed quickly and accurately. I received my order in a short space of time courier delivered."
"The shipment method was good. "
"My husband ordered a pair of rx glasses in April and when they arrived, the rx was incorrect and there was slight cosmetic damage to the frames. My heart sank because I had been wary about this from the start. But to my surprise, when we contacted them, they gave us return instructions and replaced the frames and fixed the rx in a reasonable amount of time. We were disappointed that we were asked to pay the return shipping, and we asked their consideration for a price adjustment for our inconvenience. Again, they seemed happy to oblige, offering a small percentage of refund on the original purchase price and reimbursement for the return shipping once we supplied a copy of the receipt - which luckily I had kept. Since sending that information a month ago, we have not heard back from them or seen a price adjustment credited to our original payment method. Things were going so well, and while we're satisfied with the product, we're unsure whether we'd recommend them due to the lack of overall quality control and follow through."
"I recently reordered a pair of glasses I originally purchased through SmartBuyGlasses a couple years ago. They have a feature on their website which allows you to "re-add to your cart" which sounds convenient enough. I purchased the same pair of glasses with my prescription showing at the time of check out. Fast forward to receiving my order. The glasses are the correct brand, but they at the wrong model, the wrong size, not prescription and, the kicker, not even sunglasses!
Naturally as I start to read reviews of other customer's horror stories, I get concerned... It's been 24 hours and I have not received a response from their customer service department. Given that they have no phone number and I have just spent a large sum of money with them, this is unnerving.
Yesterday afternoon, I thought I'd test to see if their service level is really that slow, OR, if they were just ignoring my complaint, so I created a fake email address and asked a question. I received a response within an hour.
I would absolutely not recommend ordering glasses from this company... the prices look great, but too good to be true."