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5/5

2002-05-25

"I had made a mistake in my order. I was able to call and get it changed even though it was already boxed up. Very helpful. "

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4/5

2002-05-20

"I'm quite satisfied with so-trick. I ordered some rounded cables and had them in my hands three days later, well-padded in bubble wrap. They work and look good. Unfortunately, their cheap shipping is done through the USPS, and the box they sent it in was pretty dinged up by the time I got it. Unimportant for cables, but could be problematic for more fragile items."

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5/5

2002-05-19

"Superb. I've ordered. Crystal Orb fan, ThermalTake Memory HeatSinks and Vantec Stealth Fan at THURSDAY AFTERNOON for USPS delivery (cheapest) and I've got my package SATURDAY AFTERNOON !!!! guys in So-Trick Computers are such quick-guys ;) . And I want to thank them also for offerin USPS delivery (cheapest shiping-$6.05 and from CA to Nantucket Island MA as fast as Fedex or UPS One Day). So-Trick Computers and USPS rules ;)"

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1/5

2002-05-11

"I purchased a Chilli Professional ATX case from this site. It took OVER a month for me to actually receive my case even though I was charged the FIRST DAY I placed the order. Most of my emails were never answered. I had to actually call them to get any customer service. I am still waiting for my email to be answered and it has been over a week now. I didn't even receive all the parts that came with the case. I was told by the owner, Robert, that he would look for this part but has NEVER gotten back to me. I paid good money for this case but am VERY dissatisfied with the service from this seller. I cannot recommend purchasing from this site because of my experience."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2002-04-19

"I ordered a Lian-Li PC61 case, with a fan blowhole mod. Emailed them a few questions about the product and got almost instant reply. Case was processed and shipped quickly.

Recommended.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
N/A

5/5

2002-03-25

"So-Trick Computers
You can't ask for any more from a company. Every email I have sent them has been answered no MORE than 30 minutes later. Their customer service is TOP NOTCH.

Their products and services are all always very competitively priced, if not the lowest around, and they don't pad shipping charges. A very nice plus.

Another thing I liked about them is the fact that they have most everything in stock, and plenty of them, unlike some companies.

IMO - A+ for So-Trick, good job guys!
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-03-20

"Great prices and great service. Very fast order processing. I would buy from them again."

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Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
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Fly
5/5

2002-03-19

"I just got my first order from So-Trick and am really glad I chose them.
I emailed the owner with a question about a products' description and he answered me within a few hours. Then, a few days later, I placed my order for a Lian Li case, Pioneer DVD and an Alpha HSF late on Friday. I got a confirmation email from So-Trick right away, and on Monday afternoon got shipping notification from UPS with an ETA and a tracking number which I never had to use because my package arrived on the day it was supposed to.
The DVD and HSF were wrapped in tons of bubblewrap and secured inside the Lian Li case which was then put back in it's original box with even more bubblewrap around it, I now have like 20 feet of bubblewrap! :)
My order was complete, correct, on time, undamaged, at a very good price and with personal attention even, it doesn't get any better. I highly recommend this company.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-12

"I ordered several components from So-Trick on the 21st. I was waiting for another item to come in stock and emailed the owner asking weather i should wait and order all the components at once, or go ahead and order some now. He quickly replied and helpfully told me it'd add no more then 50 cents to my order.

Additionally, when the last item came in stock later then expected, he bumped my shipping from 3 days to 2, at his own expense.
So-Trick computers is a fabulous vendor. He responds quickly, listens to customer input, and is an honest and nice guy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site