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5/5

2003-03-08

"Very happy with my purchase. I ordered some UV reactive IDE cables. They looked much better in person. Delivery was quick and painless. I'll be back.
"

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5/5

2003-03-07

"So-Trick is a pleasure to do business with. Sometimes things get broken during shipping...or are defective...its very important to know you can count on who you bought it from. With So-Trick you certainly can!!! (I won't bore you with all the details but lets just say So-Trick came through with flying colors!!!). Many thanks from Lloyd to Robert. :-)"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
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Overall web site
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
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Web site being easy to use
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Web site reliability

5/5

2003-02-26

"I was very pleased with my order. Everything came quickly and the site was very well done. The case was in great shape and the cables I ordered were inside. My only complaint is that I sent an email to the owner asking for a tracking number not thinking to check the spam-catcher email I use for ordering for the tracking number. He came back with a fairly curt reply that I found unprofessional. Other than that, the order was great and the items were in perfect order. I would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"I placed an order with So-Trick being a member of the [H]ard Forum. My order went through without a hitch (one of my first online purchases) I spoke with Robert to specify the placement of a hole I needed cut it was no problem and he sounded like a nice guy. I was informed that the case i ordered was a harder item to get ahold of so I waited no problem. I emailed Robert about how my order was going he promptly replied and tol me it was A-OK and would be out soon. Sure enough tonight my case shows up and its a beauty packaging was perfect opened the box and saw not one problem with the case what so ever.....I must say the damn is sweet as hell :)
LOL in fact I ordered a SECOND case exactly the same for another rig im building. Granted Robert is one guy servering us all Ill most definatly order from him again when the time comes :)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-13

"I purchased again, this time it was a Toshiba DVD player.

I ordered on Saturday, I got the package via Priority Mail on MONDAY!?! OVERNIGHT, are you kidding me?
Thats going from California to Ohio, not like I was the next state away. VERY impressive. Can't complain, once again So-Trick comes through for me.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-13

"Contacted Robert via email for a replacment front bezel for my Lian Li PC30.
He checked availability and said he could get one for $38 shipped.
I paypaled him the money in August 2002. A couple weeks later with no contact I emailed him again asking about my orders status. He replied it was on order from Taiwan with no firm ETA. Unable to find another source for the bezel I waited, with emails approximately every month. Email response was slow and mails often went unanswered.
Eventually I mailed him saying I wanted a refund and he gave me a firm ETA of Dec 15. That date came and went with no contact or bezel. I then emailed him 2 more times demanding a refund, neither email was retunred. Finally in early February he replied to one of my emails and refunded me my money via paypal...Almost 6 months after my order and with several unanswered emails.
I trusted so-trick since I was a member of HardOCP case mod community when he launched the store and I honestly hoped he would do well.
Unfortunately after seeing how they deal with their customers I can't reccomend anyone else buy from them.
"

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Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-02-02

"AMAZING! i order on friday morning.....and lo and behold theres that magic knock on my door SATURDAY afternoon! KILLER its my stuff, i was once again FLOORED by the speed of shipping. there was ONE little problem this time one of the LED fans was the incorrect size,so i call and not only am i greeted warmly the error was corrected almost instantly even BETTER the new correct size fan arrived 2 days later in perfect shape!HOW DO THEY DO IT? im not sure but im a hooked customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"Ordered on the 10th, shipped shortly thereafter via Fedex Saver. Got tracking number promptly via email. Got on the 15th in one piece! Would reccomend to anyone"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-28

"No communication regarding shipping. No tracking number sent via email. When I called for the tracking number, I was told that it was 'lost'. Robert, the owner, told me that he would look into it and email me with an update. 24 hours later, still nothing. However, he did get back to me and explained what the situation was and why it took so long to get back to me. Prices are some of the best that I found. Bottom line, communications regarding shipping could stand for improvement but overall a good company to deal with. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-28

"Found what I was looking for (rounded cables) at a cheaper price than the lowest seller listed on pricewatch (the pricewatch dealer said $1 shipping then wanted $10 when I tried to place the order)
I was obviously completely satisfied with the price, shipping cost ($4 FedEx ground), and delivery time. So-Trick definitely does what they promise to do when they promise to do it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-01-28

"Ordered 4 items, were sent out in the time specified on the site and arrived well packadged."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-27

"Just received my order of 4 Panaflo fans. Exterior box severely crushed during shipping. Fans are in perfect shape, thanks to the quality packing with extra bubble wrap. Nice to see care was taken even with things like cheap fans!

Thanks for the great service!







"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-25

"Excellent packaging, and fast delivery via ground fed ex,will definitely be buying from this place again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-16

"After searching the web, for about a week. Found that the case (Chieftec X-Pider Aluminum w/420 PS) I was looking for was hard to find. When I found some sites, that had it. I Checked resellerratings.com found URL in Computer Shopper. The other sites were not rated here, or had bad rating, and were over priced.
Placed the order 10 Jan 2003, and it was shipped the same day. It arrived on 15 Jan 2003. Very pleased with order. Will buy from them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-01-15

"I ordered a sweet nforce2 board with a athlon 2100xp, volcano 9, and 256 megs of pc2100 ram. So-Trick then upgraded my ram to pc2700 for free. They shipped out my order the same day I placed it. Everything arrived good/working. Will do business with them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use