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5/5

2003-01-11

"My case was great, was shipped the day I ordered it and arrived undamaged. The price was great. I'd definitely buy here again."

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Delivering products on-time
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5/5

2003-01-11

"I just ordered the Dynatron 1U HSF. It came in yesterday, and my computer is looking nicer and better. This HSF performs exceptionally well. Keep up the good work So-Trick"

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5/5

2003-01-10

"What can I say. Ordered some stuff, it came and works without a hitch.

One gripe I have is there is no accounts page or tracking numbers that I know of. But I can't complain, I got my products on time.
"

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5/5

2003-01-10

"good prices. the only bad thing is they didn't give me a tracking number for fedex so i didn't know when the shipped my order out and where it was. i was about to e-mail them asking, but my order came that day. everything arrived perfectly and very well packaged. will do business w/ them again because of their prices."

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5/5

2003-01-05

"It was a relatively painless experince. Good products at low prices; and shipping fees were acceptable.

The only thing that I found to be lacking was communications. I did not receive a tracking number from the company. The order was shipped and arrived on time nevertheless.

I think I can recommend them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-04

"Great Company to buy from. I like the Anodized DDR Heatspreaders. They Clip on quite easily"

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
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5/5

2002-12-23

"Ordered a Lian Li case from these guys and recieved it promptly. Great price and great service plus fast turnaround time and great communication with customers. Will order from them again."

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Overall product shipping and delivery process

5/5

2002-12-19

"Great business!

Case and power supply arrived on schedule. Power supply was VERY well protected. Although no tracking notice was given through FedEx, by the time I was thinking about contacting So-Trick for the tracking number, the packages were already delivered.

Would definately order through So-Trick again. The ordering process is as painless as any other online vendor I've dealt with, and the processing time was very short.
"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-11

"Ordered at Skyhawk Jupiter case, excellent value, picked up locally, buy whenever they have what i need. Recommended, Thanks Robert and Art"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time

5/5

2002-12-03

"Great prices on high quality products, very fast shipping with very fair shipping prices. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-18

"They were extremly helpfull even when I did call them by accident at like 2 in the morning. I'm in the USAF stationed in South Korea. They are one of the only companies that don't charge me extra just to ship iut to my APO address. Also their prices are right on espically considering the ease of ordering. I will definitly buy again from them even when I do get back to the US."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-11-05

"Nothing but great support/service from this site. I placed several orders and had a couple questions regarding some of the products. My questions via phone and email were answered very quickly.

I ordered two ThermalTake XaserII Aluminum cases and some rounded CoolerMaster U100 cables. Everything was packed well and survived transit with no damage.

One of the problems I ran into was during the Airborne Express problem, that it didnt show up as an option in the checkout section. A quick email got that resolved. I was informed that they were working on the problem and that it should be resolved later that evening. I could wait until then and place the order, or I could order it right then and they would refund me the difference in shipping. BTW, this was on a Saturday at around 7:30 PST. I was blown away that I got a response within an hour. I was expecting to go without a response till Monday, being the weekend and all.

I would happily do business with So-trickcomputer again... Great prices and great shipping with wonderful service.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-01

"I purchased a Lian-Li PC-60 case and Shuttle AK35GT2R motherboard from Robert. The Shuttle board was not listed on his sight at the time, but a phone call to him and he said he could get it for me. It was the next day when he had it and shipped it. Great service. Shipping was fast and I was back together and running in a matter of a week. I broke a switch on the case in my transition and called Robert and he gave me a good price on a replacement part and mailed it out quickly. I would highly recommend this vendor to anyone who wants to be treated fairly and honestly. Thumbs up from me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-10-14

"Great vendor, goes out of his way to get any part you need! Have been doing business with Robert since the company's inception. Since then he has sponsored our Colorado LAN parties – SPLAT. Thanks for everything So-Trick. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-10-12

"Sing nothing but praise from pricing, order handling, packing and personalized service if required. Would and have recommended SO-Trick Computers to anyone in need of parts.
Dave
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site