"As a result of having a nightmare experience after ordering a Samsung TV from an out of state (Jackson TN) internet merchant, I was super reluctant to purchase anything on line ever again. However, my eternal quest to get the best price for a product got the best of me. After exchanging several emails with Greystone asking and getting answers to a thousand questions, I decided to give it a go and ordered the second Samsung 55" TV from them. I literally held my breath for three weeks awaiting it's arrival. Shipping was a bit longer than anticipated - not a problem, I'm a patient person especially when I'm getting a good deal. The shipping folks that delivered the TV were over the top courteous! Hallelujah! The boxed TV that arrived at my front door looked like it literally just rolled off Samsung's production line. Perfect condition! I received exactly what was advertised - a brand spanking new, factory sealed 55" Samsung Smart TV. I cannot thank you enough, Greystone Appliance, for healing my battered confidence by proving that there are honest businesses on the internet who sell exactly what they advertise and don't disappoint! A million Thx's :) "
"I ordered a television. I will buy from this seller again in the future and recommend this seller to friends. I like that the prices are lower than most places and the delivery is on time too."
"I ordered a 46 inch Samsung TV from Greystone. Shipping was free and included shipping insurance which I found out was not included from a lot of other websites. The TV was shipped quickly and delivered within a few days by FedEx. The process was very smooth and I was very happy with my purchase. I would recommend Greystone Appliance to anyone looking for a good and honest deal on a TV."
"Very happy with my purchase from Greystone Appliance. I had a few questions before I made my purchase, and they were very quick to return my call and then followed up through email. I was nervous about making such a large purchase online, but John helped eased my concerns with all the questions he answered for me. And it definitely helped knowing that they have an A+ rating with the Better Business Bureau. They shipped my order in the time frame promised, and it was delivered quicker than expected. The driver brought the TV inside and helped me unpack it and check for any damages, which John said he would. The TV was in perfect condition, and was brand new and sealed as they said it would be. I got a great price on the TV and saved over $600 rather than buying it locally. I would not hesitate to make a purchase of another TV from Greystone Appliance in the future. I will definitely be back when I need another one. Top Notch service all around."
"I was lured to order 46" Samsung smart Tv UN46F8000 because of their great price ($1675), and affordable extended warantee, free shipping and tax-free.
But, unfortunately their customer service left much to be desired, as they do not answer their phone.
They gave me 5-7 business day free delivery, but since 5/27/13 until today, 6/5/13 I've been calling their contact number,no response, no return calls, no Tv.
It's the WORST CUSTOMER SERVICE ever!!!
Imaging if ur expensive TV needs replacements, repair or needs to be returned to them, you're dead cos they're not gonna answer ur calls.
Got my TV at last. Shipping out was between 3-5biz day. Delivery was fast after shipping.
Very satisfied with the TV. Excellent picture quality.
But I remain VERY dissatisfied with Greystone customer service. Needs improvement!!!
If not for poor customer service, I'd rate them 5/5!
I'd recommend Greystone to friends if and only if friends can take the poor customer service, because Greystone HARDY answers phone calls. As for me, customer service is VERY important. And this makes a big difference "
"I'll start with stating that I was very nervous ordering my Samsung UN55F7100 TV from eBay from this reseller and having it shipped a long way. I spoke to Dave several times and he always answered his phone and explained the process very clearly.
I got the TV at a very low price, no tax and that includes a 3 year warranty. I know people balk at the expedited shipping but I elected to do that and received it very quickly. My total cost was less for TV, expedited freight and 3 year square trade warranty vs. the retail price. Costco came close but you have to add the tax.
Regarding the service, I purchased through eBay (cost $20 more) for peace of mind since it was my first time with this reseller. I purchased the expedited freight at check out. Next day I had a bill of lading tracking number. Checked it on the carrier website and it was valid. Going from coast to coast I was nervous but with in 6 days (including the weekend)I had a call for the next day delivery and a 4 hour window. They arrived in two hours of the window.
The carrier showed up and my wife was the only one home to receive it. She was going to write "subject to inspection" on the receipt but the driver was very nice. He put the TV in the house and opened it with my wife to do the inspection. Everything was perfect down to the box.
Once I got home I set it up and got it up and running. You can see my review on Amazon for this product.
Bottom line I would highly recommend this reseller unless you are the type to return stuff all the time because once you receive it, you are under manufacture warranty. No DOA returns and I guess that is how the prices are so low. Dave is great to work with and delivery was way better service than the typical UPS driver as they strive to not have you receive damaged goods."
"I recently purchased a TV from Greystone Appliance and even though the website stated it would take 14-21 business days for delivery, I opted for the "Free Delivery". Almost immediately, I was contacted by the owner stating he doesn't recommend the free shipping due to insurance reasons, and asked if I wanted to upgrade to their "Preferred Trucking" method for an additional charge of $109 (down from the $139 offered on their website), which would have it delivered in 2 - 7 business days. I declined since I didn't need the TV right away and didn't want to spend an additional $109. Well as the end of the 21 business days was coming to a close, I called and emailed looking for a status and was told that it would not be delivered in the stated time, but it was at least scheduled for delivery that week. Later on in the week though, I received another email stating the TV had been damaged in transit and that it would be another 10 - 14 business days before a replacement could be delivered. Since they were already late in delivering my TV, I stated to send it via the "preferred trucking" method so I would only have to wait an additional 2 - 7 business day (on top of the 24 business days I had already waited, mind you) and I would be okay with that. The owners response was that because I didn't pay for that shipping option originally, he was not going to ship it preferred and that the best he could do would be 10 - 14 business days. It became obvious to me that he never intended to deliver my TV and that the "free" shipping option is only an attempt to lure in customers before trying to up-charge them to the more expensive delivery option. The term "scam" comes to mind when a business is unable to deliver on their promises and is unwilling to fix their mistakes."
"A terrible buying experience. The repeated hassle and nagging about their preferred upgraded shipping is almost intolerable. They sent a very long message trying to sell me upgraded shipping which I declined. They then persisted the following day insisting that I must not have read their sales pitch. Again I declined and asked why my TV hadn't been shipped yet. Then again the following day they continued to persist with trying to sell me very expensive upgraded shipping. They continually put down other retailers and claim they are superior and thus they should be paid extra for their shipping. The harassment is uncalled for and very unprofessional. The last time I paid for their upgraded shipping the TV needed a replacement panel anyway. Couldn't tell until after the TV "warmed up" which was beyond their QC procedures so the shipping upgrade is worthless. I suggest they stop harassing their customers."
"I was a bit apprehensive at first, being its not one of the big online retailers, but I looked up their reviews and BBB rating which were good. Albeit many of their reviews were from people with only one review, but I did also find their ebay account that they sell from that had 100% rating. That put me at ease.
I purchased a Samsung un55es7100. Best price I could find online at the time. You do have to watch the shipping, but it says specifically on their web page that TV's over a certain size should have the regular shipping that includes insurance, whereas the free option is at your own risk. Even with shipping it was cheaper, by far.
They also responded to my email quickly when I saw the tv had gone out of stock after I ordered. They assured me my order was ok and it would go out soon. It did, I received tracking. In the end the TV was delivered promptly, it was new in the box and everything was great. Thanks"
"Product as described. I bought a LG 55LM8600 tv. They had the cheapest price I could find. The shipping company they used Team Worldwide delivered ahead of schedule and called 15 minutes prior to delivery so I didn't have to take much time off work. The only complaint I have is they advertise free shipping and then tell you the tv might come damaged and there is no insurance on the TV. They should just tell you shipping is 139.00 dollars. It was still 400.00 dollars cheaper than any store in my area and oh yea no tax!!
"
"After much research, Greystone had the best price for the Samsung UN55ES8000 55" TV I wanted. There were 2 other on-line stores with lower prices but after reading the horror stories of their customers when researching ratings, ordering from Greystone seemed to be a no-brainer.
The TV arrived in excellent condition. As some others mentioned, there were problems with the shipper's on-line tracking system which caused me some concern. This is where customer service and communication by the seller becomes important. Dave promptly answered my phone call and email about the shipper's poor info system and ultimately, the TV arrived within the promised timeframe. I would do business with Greystone again and recommend them to others."
"Ordered TV 1/8/13 paid extra for premium del. Received e-mail with tracking info on 1/11/13. Checked tracking number with shipper and they had no such number. Called company 1/15/13 and was assured it would be cleared up by days end. Called 1/16/13 and was assured it would be cleared up by days end. Getting nervous I was scammed, Credit Card has already been charged.
After much confusion between Greystone and the shipper my TV was Delivered on 1/18/13 and am very happy with it"
"We ordered a Broan downdraft fan system for our kitchen remodeling project. When it arrived, it was not the model we ordered. Someone in the warehouse picked the wrong box. So, wouldn't you think I would be writing a bad review? No. Greystone Appliance did a superb job of shipping the correct fan system immediately when I contacted them and also arranged for the pickup of the wrong model. It's not a perfect world folks, things like this happen, and this is what you want - quick and responsive service to correct a glitch."
"I don't know how they do it, but Greystone Appliance has outstanding deals on TVs and other electronics. I recently bought a 60" Samsung 3D TV for $200 less than what I could get it for in stores. I paid for the express trucking shipping, and I couldn't have been happier with the delivery and the condition of the product. Everything went perfectly."
"Excellent quality and service with prompt delivery of the television I purchased from Greystone Appliance. I had a number of doubts in purchasing an expensive a large item as the television, but the seller removed all my doubts by delivering the product on time with excellent quality. The price was among the lowest in selling this television and the freight was reasonable to expedite the shipment. I will definitely tell my friends and family about Greystone Appliance for their future appliance purchases. Thank you"