ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5


Verified
5/5

2024-12-18

great transaction

"It was a smooth and easy purchase and software worked as advertised without any issue or activation trouble
a pleasant experience. So far so good keep up the good work.
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-20
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.

-Chase”


Verified
5/5

2024-12-12

Great for Software

"I needed a new Microsoft Office license and found SoftwareDepot very reasonably priced compared with other vendors. I was hesitant to purchase because I had never use them before. But they delivered quickly. The install code worked fined. The software works perfectly and at a very reasonable price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-12-20
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.

-Chase”


Verified
5/5

2024-12-10

Support - local and excellent.

"Having decided to change from a subscription to a one-time purchase of MS Office, I bought through Software Depot. Shortly afterwards my laptop and phone both needed to be factory reset due to Apple/Windows problems. For the laptop rebuild, Bryan at SoftwareDepot proved most supportive. It was a pleasure to deal with a local company who realise customer service is a top priority."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-20
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.

-Chase”


Verified
5/5

2024-12-08

Excellent Service and did they deliver ***********

"Always the best place to get your software and brilliant service and assistance - Couldn't be more Happier !!!!!!!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-18
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for taking the time to share your experience!”


Verified
5/5

2024-12-06

Driver updater

"Great communication backed up with great software."


Verified
5/5

2024-12-05

Great service easy purchase

"Very easy purchase. Email came through in about 30 mins with download and instructions. Very happy no issues"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-04

very good, thanks!

"Thanks for the software and the good communication!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-12-04

Got the software and it works!

"I like the fact that the software was genuine and it was cheaper than most sites. I was hoping for an instantaneous download but had to wait for a day for the software to be delivered. I think that was the only flaw. Otherwise, great software!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-03

Daniel Helped Tremendously!

"I could not get the product key to work so I started a chat with Daniel and he stepped me through the process seamlessly. So very helpful through chat. Keep this guy and give him a raise!

Very impressed!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-02

SoftwareDepot Review - Nov 2024

"It was a good ecperience!

Knowldgeable, helpful staff!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-12-05
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for sharing your experience! We’re delighted to know you’re happy with our service. We look forward to serving you again! - Chase”


Verified
5/5

2024-12-01

Pub 16

"They couldn't help me with what I wanted but their service and support were great."

Detailed Review Benchmark + -
Pricing of products and services
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-03
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for taking the time to share your experience! We’re happy to hear that you’re satisfied with our service! - Chase”


Verified
5/5

2024-11-30

Very fast service

"I first went to easeus.com to purchase a yearly subscription for disc copy. After I paid for it I was told to supply proof of identity before they would give me an activation code. I told them I wouldn't as it looks like a scam and demanded my money back, which they did.i then went to software depot and although it costs AU$10 more, I was issued the activation code in minutes.
Basically, I m prepared to pay a bit extra for a fast and professional service that your company offered.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-03
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for your feedback! We’re so happy to hear you’re satisfied with our service and your recent purchase. We can’t wait to assist you again in the future! - Chase”


Verified
5/5

2024-11-28

Good communication when a problem surfaced. It was resolved satisfactorily.

"Good communication when a problem surfaced. It was resolved satisfactorily."


Verified
5/5

2024-11-27

Office 2021

"Ordered for MacBook Air that is running 12.7.6 and can't be upgraded. Read that Office 2021 was compatible. Ordered and received code within 1/2 hour. Download successful but installation failed. I emailed tech support. Very quickly they sent me a link for a build that was compatible with Monterey. All finished fine. My error for not reading the instructions completely and thanks to Software Deport tech support team. Couldn't be happier. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-11-27

Don't waste time

"I was inundated with emails after ordering software, and then told you would fill my order in the next two business days---for a download!! I was given opportunity to cancel order to which you replied I would see the credit in 10-14 days---although it only took minutes to put the charge on my account. I will be looking for that charge/refund
"


Rep reply posted 2024-12-02
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hello, We understand how frustrating it is to wait for a digital download, and we’re sorry for falling short of expectations. Please know that we strive to process all orders promptly, but in rare cases, delays may occur. Regarding the refund, while the initial charge processes quickly, the timeline for refunds is often determined by banking institutions, which can take 10–14 days to reflect the credit. We appreciate your patience and assure you that we are working diligently to improve our service. - Chase”