"Excellent service and quick responses. Resolved my issues quickly and effectively"
"I gave this company five stars because they exceeded expectations in delivering my product and providing fast customer service. I ordered the "Microsoft Office Home and Student 2016 for Mac". Once downloaded and activated, I have no issues. "
"パソコンのパーツ交換でPowerpointのライセンスが無効化された際に再アクティブ化をお願いしたが、夜間のメールサポートでもすぐに、そして正しく対応してくれたことでライセンスを再度有効化できた いい対応だったと思う
一方で、販売しているのは上述の通りパーツ一つ交換しただけでライセンスが切れかける製品であったのでメールで依頼するのが面倒な人は買うべきではない"
"ep cloud link is not working can't download the software I paid for."
"The software I purchased performs exceptionally well. It meets all my requirements and has proven to be reliable and efficient. I have not encountered any issues since the installation."
"The download went mostly okay, but version was too “new” for my operating system. It took several emails and a preliminary tussle with an AI bot but soon enough some real people got onto the problem and transferred the correct version for my laptop. Kind of a hassle, but a great price and very good customer service follow through. "
"I am going to ask for remboursement "
"Where's the product? Give me my money back"
“Hi,
We appreciate you taking the time to provide us with your feedback. We strive to ensure the utmost satisfaction of our customers, and we take your concerns seriously.
We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns.
Thank you for choosing Softwaredepot, and we hope to hear back from you soon.
Best regards.
Chase”
"Anna was professional, friendly, effective and efficient. Completed diagnosis of problem and installed software in about 14 minutes. A substantial amount of that time was waiting for software to download because of my slow internet connection, not her fault. Thank you Anna.
From very impressed first time customer
2/19/2025"
"The download process was confusing. After multiple tries I got the software to download. Now I find I can’t get a blank page to start a project. I have the same program on an older Mac I was replacing so I’m familiar with the Word 2016. Please advise what I’m to do with this software that won’t react properly when I click on the blank page icon. Bob"
"Good reviews. Felt safe. Easy enough installation process and everything works good."
"It was a simple install. Response to my earlier questions were promptly answered and the directions provided were very easy to follow. I appreciate the follow up as well."
"They had what we needed and I was able to overcome an issue by chatting with customer support. "
"It was urgent, i was stressed, Bryan was quick, efficient and polite.
Keep up the good work, you guys stand out, im a network engineer and deal with all sorts of hardware/software companies every day.
Software Depot Support is unmatched."
"Being elderly, I was having problems trying to install the Office product on my Mac. I contacted Paul and he did a remote session and was able to install this for me. There was no way I would have been able to understand the complexities of installing. What awesome service. Not many people would help older Australians with all this technical stuff. A BIG thank you Paul. Hope to deal with you again if I need any other product. Who needs eBay?
"
A rep from SoftwareDepot, CustomerSupportTeam, has responded:
“Hi,
We appreciate you taking the time to provide us with your feedback. We strive to ensure the utmost satisfaction of our customers, and we take your concerns seriously.
We would like to resolve this matter and provide you with the support you need. Please contact us through our hotline, chat support, or via email so we can assist you immediately. Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Chase
”