"On April 18, 2025, I purchased Microsoft Word 2024 for Mac. I received a product key that I thought was an install code, but apparently not as it takes me to Microsoft products and Microsoft Office, which I DO NOT want. Any help that would lead to a successful install of Microsoft Word 2014 for Mac would certainly be appreciated,
Thanks for listening."

"Bought the program online but could not use. No phone support. Chat was useless. Had to download same program from Microsoft. Cannot get refund. "

"In the middle of the night, Bryan was able to resolve my issues - outstanding support. "

"Though not complete, we are building a Win 7 pro system to support our older CAD programs. These are too expensive to replace in order to operate under the newer operating systems
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"Daniel helped me with some difficulties I was having with the installation of my SoftwareKeep purchase.
His expertise and patience were very much appreciated! He was courteous and knew exactly which questions to ask in order to pinpoint the problem. After recommending the use of a different web browser, he waited on the chatline until the new browser was downloaded and the software then installed and activated on my computer. It is so rare to find such excellent customer service these days!
I am very impressed with my experience with SoftwareKeep and highly recommend this company."

"I received the wrong product key, Office LTSC vs Home and Business, but was able to activate the product with MS's phone activation. Not sure what's legit and what's not.

The seller replied which I appreciate and I've raised my review from 2 stars to 3 stars."

"Price is good, selection is good. My experience of customer service involved recieving 20+ emails in the span of 3 days of completing an order on the website. Yes, all were automated. When reaching out directly to an agent, there was a longish (5-10 minute wait). The agent replied slowly when connected, and gave out a piece of advice that was wrong. I thanked the agent and then realized that the coupon code I was about to use was actually now invalid, when the agent told me it wouldn't be.

This experience was slightly different from two prior experiences I had with this company/website - months and years ago. Does all this really matter? Not exactly, but, this experience makes me slightly wary of this company/website now, when thinking of dealing them again in the future. "

"I would like to recognize Daniel for quickly responding to and solving a problem I had while trying to upgrade my computer from Windows 11 Home to Windows 11 Pro. Daniel was able to provide me with new replacement product keys that immediately worked and activated the operating system. As a result, my computer is now up and working and I personally thank Daniel's time and efforts in this matter! Without a doubt, SoftwareKeep is the BEST company to purchase your software from!"

"Emir addressed my concerns, professionally and efficiently. His courteous, straightforward responses helped us resolve my issue quickly."

"Have purchased much software from SoftwareKeep in prior years. Always a good experience. Purchased a brand new HP notebook this week, and purchased a M/S Office suite from SoftwareKeep to load onto the new HP. Had difficulty in installing the Office software. Not to worry, a quick chat with Daniel gave me the steps to a successful installation. I have rarely needed help with software installations. But good to know SoftwareKeep is at the ready with accurate solutions if ever needed.
"

"Had a problem, they immediately solved issue to my satisfaction "

"I asked for a refund yesterday! Not a happy camper/
Jeannine"

"I had issues with software that i bought on June 2021. I did contact SoftwareKeep Company and the intervention was fast and accurate. Trustful and professional. "

"Was about to throw my computer in the parking lot! Been having a problem with the Microsoft Package I purchased from Softwarekeep. After a few days of frustration, I called Softwarekeep Support and glad I did. Daniel was most helpful and courteous as we worked in solving the problem with the software.

MADE MY DAY !"

"Excellent after sales. Top Notch.
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