"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"I was having difficulty finding where to download my product after purchase. Bryan’s response was immediate and perfect!"
"Daniel is wonderful...very patient getting my word and excel installed when I was having issues with my software key...give him a raise"
“Hi, Thank you for your feedback! We look forward to seeing your next purchase! - Chase”
"Daniel assistance was outstanding, he set up my Outlook 2013 which allowed my email to finally work. I feel Daniel should be awarded employee of year! Daniels service is second to done! Thank you for all your help. I would highly recommend Softwarekeeper.com for all you future purchases! "
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”
"I ordered software and it was subbed to the software I already had installed on my computer."
“Hi,
We sincerely apologize for the inconvenience caused by our recent action of sending you an upgraded software for free without your explicit permission. We deeply regret any frustration or confusion this may have caused you.
At SoftwareKeep.com, we strive to provide our customers with the best products and services, and in this instance, we fell short of our own standards. Our intention was to enhance your user experience, but we acknowledge that we should have sought your consent beforehand. Please accept our apologies for the oversight.
We understand that this situation may have inconvenienced you, and we genuinely want to make it right. Your satisfaction is of utmost importance to us, and we would like to know if there is anything we can do to turn around your experience. By providing additional support, or any other way we can assist you, please let us know. Our aim is to ensure that you are completely satisfied with our services.
Please reach out to us through phone, email, through chat on our website to ensure that your concerns are promptly addressed, and together, we can find the best solution to rectify the situation.
Once again, we extend my sincerest apologies for any inconvenience caused. We value your business and look forward to serving you better in the future.
Thank you for your time and consideration.
”
"Immediate reply, clear and easy instructions. Everything now works perfectly well. Thank you Emre.
"
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”
"Could not get software started "
“Hi,
Thanks for leaving us your feedback. We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing.
Upon reviewing our records, it appears that we have sent you several emails in an effort to assist you with your concerns. In addition to email correspondence, please keep in mind that we offer multiple channels for support. Our real-time chat support and phone support, both accessible through our website, are available for you to reach out and receive immediate assistance. If you find that emails are not reaching you or are getting lost, these alternatives can provide a more direct and responsive way to address your concerns.
If you could kindly respond to our emails or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively.
Thank you for your understanding, and we look forward to assisting you further.”
"Product received very quickly and as described. Have used Software keep before. Wouldn't have it any other way. If something does go wrong, they are there to make it right right away."
“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase”
"Disputed charge with bank. Do not want product."
“Hi,
We appreciate you leaving your feedback and we regret any inconvenience that was caused.
If you would be willing to revise your review based on the swift resolution of your refund request, it would mean a lot to us. Your updated review will help other potential customers get a more accurate understanding of our service and the steps we took to address your concerns.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
-Chase
”
"I was a little skeptical about ordering software from this softwarekeep.com at first. However, the software works great and I have had no problems. There was a little glitch after ordering the software and downloading it, but I contact customer service and it was fixed instantly. I would definitely order from softwarekeep.com again. They offer amazing prices and support."
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”
"Great product and very easy to install.
Also working just as expected."
“Hi, Thank you for your feedback! We’re happy to hear that you’re satisfied with our service, and your purchased software. We look forward to seeing your next purchase!”
"Patience, multi-tasking, problem solving, politeness and speeding sorting out of problems. Ray did a great job today. Thank you.
"
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”
"The tech was very knowledgeable and helpful. Very professional."
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”
"Quick, and perfect! Great experience!
"
“Hi, thank you for taking the time to share your experience! - Chase”
"I just purchased the new Office 2024 Home and Business. I don't need all the bells and whistles that Office 365 comes up with, so I don't want to pay for a subscription. I updated from Office 2016, so saved 8 years worth of subscription costs and didn't miss out on anything I needed. I was pleased with the price Softwarekeep offered and this is the second Office product that I have purchased from them. Softwarekeep have good tech support and I would recommend them to others who are also looking to save some money on subscriptions."
“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
- Chase”
"I bought Office 2021 from Softwarekeep and didn't follow the directions correctly to download and install it on my laptop. I called Softwarekeep for help and was quickly connected to Emre, who in less than 10 minutes was able to correct the problem and install the programs on my laptop for me. I appreciate his help and ability to fix the issue quickly. Five stars!"
“Hi, thank you for your amazing feedback! We’re happy to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
- Chase”
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase”