"I purchased a commercial version of Adobe Web suite 4 from them and now I am fighting with Adobe because they are saying it is a educational version...someone must have messed up in purchasing. I filed a complaint with the BBB to resolve the issue, but I cannot resell it now because I cannot release the license. I am never buying anything from them again or Adobe. If I had known better I would have just used Komodo edit and GIMP.
Update 3/29: Software sent me a new copy of Adobe web suite and now I will be contacting Adobe, it is unfortunate that I had to post this review to have this issue resolved; besides this I had no problems with this company. "
"The transaction was quick and painless - the confirmation and download link were available almost immediately."
"after 4 days of trying to get updated tracking info for my Nexus tablet 16gb Cesar had contacted me via email and stated that the product was on back order and that they were going to upgrade me to the 32gb. They upgraded me and then we found out that that product was also on backorder. Few days later contacted swmedia again and said they had canceled the order and ordered elsewhere bcuz they were getting the run around with first company, same day later that night I was left a VM and sent an email saying that my order shipped and it's on it's way, they also expedited it 2 day ship. Very happy on how well this situation was handled btwn Adam and Cesar. I will be ordering with the company again as I have many times before and will continue."
"Terrible customer service. Product did not work properly and contacted them for a refund. I was then transferred to tech support. I talked to a guy who had never used the product and told me that I should just "Google" for solutions. I kept trying to tell him that I was looking for a refund, but he kept talking over me with technical information that was unrelated, and did not listen to what I was saying. Finally, I asked him specific questions about the product again, and he admitted that he had no idea how to use it, could not be of any help, and would not refund my purchase. Just awful service. "
"A problem was rectified within one day. VERY prompt service"
"great delivery and customer service. surely i'll come back"
"Product shipped fast and prices were cheaper than most places."
"Everything was as ordered & rec'd item timely"
"This is the second sale I have had from software media. The shipments of products have been fast. All correspondance is professional and any questions are answered quickly. The prices are unbeatable and I am thankful to have found them for all of my software needs."
"Much less expensive than any other place on the web! Thanks for the savings."
"Great vendor, often the lowest price for the class of software we're looking for, ships quickly."
"Very prompt delivery of software, no hassle ordering. "
"Great price, fast shipment, software works well"
"I bought the family pack Win 7 Home Premium for the cheapest regular price on the net. The online transaction was fast and easy and so is the shipping. The merchandise arrived as advertised and good working order. The store "Softwaremedia" is highly recommended."
"You have and excellent website that is very easy to surf and navigate through. I found my way to your website by trying to google "windows 7 family pack" and the results returned with your site as being a choice as to where I might find this now hard to find (and discontinued by MS) item. Your company was also kind enough to call me back quickly to confirm my order. Within a couple of minutes of placing my order, one of your reps was calling me. Thank you so much for having this item available to purchase. I was trying to find a low cost alternative to update my parents aging software and get them in on the Windows 7 bandwagon, and your company helped me with a nice low cost alternative. I am sure to be paying your site a visit again soon for repeat business.
H WhitneyJr
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