"Although the website was helpful, Davis took the time to answer all my questions, clarify and confirm my understanding! I was able to make an informed decision and purchased an elliptical and exercise bike with confidence, at a huge savings, thanks to Davis' stellar customer service!"
"Returning customer to Sole and wanted some info on latest equipment and promotions. Aaron reached out to me in response to my requests within the same day and was able to set me up with a quick call. Great experience and reinforces for me why I wanted to buy another piece of equipment from Sole."
"I called in for a warranty part and didn’t have my entire serial number, my product wasn’t registered. Customer service rep Adam Broom gave me his personal number for me to text him the barcode off of my treadmill and he scanned it to get my entire serial number so that my treadmill motor would be covered under warranty. He went out of his way, and I was very appreciative. I hope the rest of the reps are as nice as he was to me. Thanks again Adam!!
"
"From the moment I reached out with my inquiry, Adam was quick with a the response and was very professional. Adam was incredibly knowledgeable and went above and beyond to ensure all my questions were answered thoroughly.
The level of personal attention and care I received made me feel valued as a customer. "
"Viola G. was very helpful and guide me to help her understand what’s going on with my Elliptical Sole E25. She ordered the spare parts (order#778562-1) and scheduled a technician to install the parts. Looking forward to get my elliptical up and running. "
"Adam Broom was professional and courteous. I very much appreciated working with him on the issues with my Sole treadmill, model F85.
Dave,
"
"Right from the start Viola clearly explained my issues and quickly got me started on next steps. Even when the system had lost my tickets and registration, she got my request going, had me troubleshoot the issue to send her a picture of the failed part, and had my parts ordered ASAP. "
"I had an issue with my Sole elliptical and spoke with Shane Ford at spiritfitness and Rachel, at Sole to attempt to resolve it. Although my issue wasn't covered under warranty, they went above and beyond to try to help me. They actually initiated a 3 way call between us to resolve this issue. Although the end result was not in my favor, they attempted to help as much as possible, including initiating a conference call between the 3 of us clarify my warranty. The customer service they exhibited was excellent! "
"Bought a new sole f63 treadmill on 7-7-24. It was the second one I've had. The first one lasted over 13 yrs and used 4 days every week. The new one, after all the work getting other one out and putting together a new one, wouldn't work. Called dicks sporting goods in Bristol TN and they were were no less than disgusted with the treatment we got. I called sole customer service and Shelly gave us a light at the end of this nightmare. She ordered the part after listening to what the TM was doing, she knew what it prob was and advised us she would get a repairman out to us and fix with no charge. Please deal with this dicks store, they are selling your brand but there is such a thing as a defective product at times and we should have been treated like that instead of saying we needed to pay because we could have torn it up. Get the store to watch the kid who brought it out to our truck on camera outside front of store and they can see how he handled getting it off the dolly. Please get this and watch please. You need to know what is happening with a good brand treadmill. 2 thumbs up for Shelly for her demeanor and attitude with a very disappointed customer. Thanks Sharon Davis"
"Shane has been my guy since 2020. He’s very knowledgeable and a great communicator. If I need to order a part it’s here the same week. He’s also is great at troubleshooting over then phone or via email and will walk you through each step. "
"Adam was very nice & helpful. He was able to get me a new motor for my broken one on my treadmill."
"We were hearing a noise coming from our Sole F63 treadmill motor. Called Sole's customer service and spoke with Adam Broom who was very helpful. After sending a video of the noise to Adam Broom he was able to arrange shipping us a replacement motor on order number 776922-1 along with videos to help with installation. We look forward to getting our treadmill back up and running."
"Shane with Sole was outstanding with helping me diagnose the issue with my Sole F80 treadmill and getting me the right parts. He took the time to explain my problem and helped walk me thru how to fix it. One of the best customer service experiences I’ve ever had! "
"ADAM BROOM
Serial #: 5808182202126784
Order Number: 776277-1 "
"Answered promptly, friendly, knowledgeable, helpful "