"Above and beyond great customer service, she was quick to respond to my emails, very friendly, and professional! Thanks to Shelly my SOLE F63 treadmill is working like new again. "
"Called in about an issue with my Sole E35 making a squeaking noise... Got Adam on on the phone and he was very nice, dispatching parts and a technician immediately. Top-notch customer service!"
"She was an absolute delight to talk to and she was very helpful. "
"Viola G. has been very helpful with determining the cause of the LS1 error on my Sole AF85 treadmill and ordering the appropriate parts (deck and belt) to solve the issue. "
" Adam was very helpful, and effective communicator, and even reached out via email after our conversation to give me updates! This bloke is 10/10!"
"My Sole 80 Treadmill ceased running recently. I was reluctant to go through the process of addressing the issue. My tech person, Shelly, could not have been more courteous, knowledgeable and helpful. She was very organized and explained each step thoroughly and made sure that I understood how to analyze the problem. I will be confident to contact you if any other problems come up in the future. thanks
original order # 20100325203430 date of purchase 05/25/2010"
"There was an issue with the motor being loud on my F65 treadmill and I worked with Viola G in getting it resolved. After describing the issue to her she asked for two other pieces of information and then promptly sent me the details of the replacement part.
I really appreciate her quick response and keeping me updated about the next steps. Viola is a super helpful person and made the entire support process go very smoothly. Kudos to her!"
"Viola was courteous, professional and expedient. She diagnosed the issue and gave me succinct instructions as to how to proceed. I supplied the necessary proof of purchase, and she handled the rest. A great experience so far."
"The agent on the call (Adam) troubleshot my issue quickly with minimal wait. Let’s hope this rectifies the issue and the wait for the part I need is short!"
"Viola Germano Was a GREAT help with my treadmill issues. She was easy to communicate with and very knowledgeable! I could not have asked for any better assistance!"
"Paige G was great help with our Sole F80"
"These treadmills break in less than a year, than your staff lies about fixing them. Will spread the word to all that will hear, never buy a sole treadmill! "
"I have a Sole F80 that failed. I called in today and Viola handled my call and within a few minutes and a couple of pictures she was able to determine the problem and has ordered what I needed to get my treadmill going again! Thank you so much Viola!
Viola G., Sole F80 and order#773703-1
Shawn Teer
Happy customer!"
"Mr Adam Broom was extremely helpful and patient helping me and showing me how to get my sole elliptical e95 up and running"
"My Sole F85 arrived broken on 5/13 but Shane stepped in, expedited replacement part, and is working diligently to ensure a tech comes to my home to install the necessary equipment. Thanks Shane !"