"Viola G. Was very professional, courteous and helpful in assisting my replacement part purchase."
"Thanks for the help from Khristian"
"Viola took the time to explain and work through my problem, she figured out what was wrong and helped get the part to fix it."
"I love my Sole treadmill and unfortunately had an issue. I contacted support and Khristian responded very quickly and opened support ticket 135015 and worked the issue with me.
Very quickly identified the issue and provided a solution to help me get up and running again.
"
"Cecelia R Very bad
Shane. Fixed problem very good, professional "
"Natalie B was very efficient at determining my warranty and need for parts to repair my SOLE F80 treadmill. Case # to order the parts was completed in one day!"
"We had an issue with the ellipticals right arm upon installation. Shelly at Sole’s customer service was very pleasant and helpful with troubleshooting. She sent out a replacement part and scheduled a tech within 10 minutes of our call. I hope my E35 works as good as Shelly! "
"I have two sole treadmills to encourage my family to work out together. Both treadmills have separate issues going on and Khristian was able to get involved with the warranty process and be direct and communicate with what she needed in a amazing time frame. I'm very happy with my experience with her and the company that they were able to get the parts needed shipped out to me.
Mike "
"When I called the day of receiving my treadmill I noticed parts missing. I called customer service and talked to Viola G who did an amazing job of finding the parts I needed and submitted the request. She also immediately responded to my emails with a email response or a follow up phone call.
I wish all manufacturers had people in customer service like Viola."
"It was a great experience the lady on the phone was very helpful and had all of my parts ordered quickly and went over everything with me."
"I called about a faulty console for my R92 bike and was only on hold for a few seconds. Shelly received my information, explained that a new console would be shipped without any hassle and took care of the issue promptly."
"My Sole F63 deck failed after 6 years of use. The deck was cracking and I wondered what Sole could do for me.
I reached out to Sole using their warranty webpage and was greeted within hours by Khristian Leigh by email. His writing was articulate, easy to understand, and responses timely. There were several email exchanges requiring more information and photos but each time, Khristian responded within a few short hours.
Unfortunately, my 6-year old deck had surpassed warranty coverage but Khristian made sure I had the information I needed to place an order directly with him or the parts team by phone. Note, you want to contact Sole directly. According to Sole, they do not sell parts online, you have to call them. Why? The online parts sellers charge about 2x what Sole directly charges so I was even more pleasantly surprised that 1) parts were available and 2) the cost was about 1/2 what online resellers were advertising. Shipping was exceptionally reasonable too given the size of the deck.
For Khristian's benefit and proof of interaction, my Order Invoice# is 751159-1 and support ticket number is 134168.
Give them a call! I'm sure they can help you.
"
"Khristian W. with the service department was great. Fast to respond to my emails, and kept me informed with my service request - ticket number 134168."
"Very quick response with all the details I wanted. This is what I tried to say; "Very quick response with all the details I wanted.""
"My Sole treadmill stopped working properly back in July. I ended up communicating primarily with Paige on their team to identify the issue and get it resolved. There were some delays that were out of her control because replacement parts were on back order. But with each exchange, over several months, she was responsive, committed to solving my problem and willing to go the extra mile. She helped me find local service providers to install replacement parts and intervened when another colleague refused to honor the warranty. She also made sure I understood what they could help with, what I was responsible for covering and how I could expect to receive updates. Paige also remembered our conversations and my issue when we spoke. I appreciate all the help she provided!"