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Return/Replacement policy:
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Verified
5/5

2023-11-21

Not bad at all

"It’s been awhile since dealing with a service that things went smoothly. Natalie B. was a pleasure to work with in trying to get my Sole F80 issue resolved. "


Verified
5/5

2023-11-20

Great customer service!

"I unfortunately had a problem with my treadmill and they fix my problem immediately. They offered to send me a new part and we’re kind and courteous about it. I would recommend this company to anyone! "


Verified
5/5

2023-11-20

Great treadmill and after service

"I recently purchased sole f80 and what a great treadmill! But there was small issue with the speakers. With help of Khristian, repair ticket number 136370 was issued right away and I got the part that was needed. Thank you Khristian!!! "


Verified
5/5

2023-11-20

Calibration of Speed/Sole F-80

"Bought a new Sole F-80 yesterday from ****'s Sporting Goods. Assembly was easy and straight forward. First run today started at 5 mph for warm up. The treadmill ran at over 10 mph by my estimation. Checked the internet for my model but mine was built in 3Q2023 and nothing applied to my model. Dreaded call to Sole Treadmills was first met with a recording. No one there until 8 am central time. Called back and got a representative Shelly L. who walked us through the recalibration. Easy, simple and worked. Excellent experience. Thank You."


Verified
5/5

2023-11-20

Sole Support - Excellent Experience!!

"Khristian was amazing support, super fast and fast helpful! Sole fitness is a great company with excellent service. Highly recommend both company and Kristian!!"


Verified
5/5

2023-11-18

Shane was great!

"Shane was awesome! Took care of an issue promptly, help coordinate with the technician and followed up to ensure the equipment was working properly afterwards.
Thank you!
"


Verified
5/5

2023-11-17

High Customer Service Levels

"We have a Sole 80, it is a nice treadmill and serves our purpose. While doing the recurring preventative maintenance I noticed that the deck had micro fractures. I call the technical support number and spoke with Adam in Service. One, the system that got me to Adam was succinct and not overly burdensome. Two, both Adam and his colleague, Katelyn, were great. They listened to my concerns, were helpful, asked good questions and took actions to help take steps to resolve our issues. Very good experience. Nice to speak with helpful, professional people. I feel like we made the right decision in purchasing a Sole product. Service matters! Good service separates from the others, and Sole has good Service. Thank you Adam."


Verified
5/5

2023-11-17

Solid Company

"Great company that helps their customers more than people know"


Verified
5/5

2023-11-16

Belt replacement for new unit

"great service by Shelly L. response was excellent!
Thank you so much!
"


Verified
5/5

2023-11-16

Super fast customer service!

"I recently bought a sole F80 and unfortunately there were some issues with the computer board. I emailed Sole customer support and within hours Khristian responded with not only an acknowledgment of the issue but also reordered the parts for the treadmill. Swift and knowledgeable response! "


Verified
5/5

2023-11-16

Fantastic

"Caitlyn P was fantastic. I was able to get my replacement part ordered very quickly to solve the problem with my machine."


Verified
5/5

2023-11-16

Excellent service.

" Very informative! Adam helped me order the parts that I need to fix my treadmill and got the order done quickly! "


Verified
5/5

2023-11-15

SR # 136806: experience with Khristian

"I worked with Khristian from Sole Fitness customer service department. Khristian was very knowledgeable and helped diagnose my problem quickly and effectively through emails and helped me fix the problem. Overall, I had a pleasant experience working with Khristian."


Verified
5/5

2023-11-15

Excellent Customer Service Provided by Hannah

"Customer Service Lead Hannah did an awesome job and quickly resolved my warranty need!"


Verified
5/5

2023-11-15

Solo 92 missing part

"Received the new bike on time and love it. Was missing a part and Khristian Leigh helped me get the part very promptly thanks"