"Khristian Leigh did a fantastic job of responding to my issue in a timely manner, and quickly put in a request to service my issue. No fuss, just checked my warranty, and got me setup for a new part."
"Shelly L did a fantastic jobs understanding my issue and giving me accurate information that helped address my issue. I appreciate her excellent work!"
"Khristian Leigh was extremely helpful with my issue. She was very prompt in replying to emails, diagnosing the problem and giving me resources for service. I really appreciate the help I received today."
"Very helpful and positive experience.
Ticket 136706"
"And I recently called customer service to register my R 92 and explain about an issue I was having with the monitor. I was very fortunate to have been connected quickly to Shelly. She proceeded to register my R 92, and then listen carefully to my issues and very quickly resolved it by sending out a new monitor and having a technician scheduled to come and install it, once it arrives The way this was handled was exceptional. She has to be commended for her courteousness and excellent ability to handle my situation, efficiently and quickly. I highly recommend this company and their products and their customer service.
Mark L Bendeck"
"I had a problem with my Sole E25 that is still under warranty. I contacted support and worked with Khristian, who quickly addressed my problem and provided me with replacement parts. The best thing is there was no down time. It is understandable that a machine like an elliptical with so many moving parts may encounter problems, I just appreciate that Sole addressed resolved it so quickly"
"Caitlyn P was super helpful and got me a solution and set up for a tech visit with very little struggle or wait time on the phone. "
"Shelly was great at providing the service required. Her emails communications were very helpful, well written and provided me with a well thought out analysis and resolution along with an outstanding conscientious experience. She should be commended for going above and beyond. "
"Adam did a great job. He was very patient and answered all of my questions. He sent me a copy of the registration for my file just as I asked him to do. He was very professional but still fun to talk to. "
"I’ve called several times to resolve my issue and Cecelia is the only one who has helped me. 5 stars all the away. Thank you Cecelia!"
"I was having some issues with my touch screen f85 treadmill and Shelly L. and Kurtis were able to help me out. I've taken the console apart with Shelly and Kurtis's help trying to figure out the issue. Shelly had sent me some documents a week or so go to help me out but something was going on with the display itself. They'll be sending out a new console in a few days and I'll be back rocking and rolling on the Sole. Thanks again to the Sole team, specifically a big thanks to Shelly L. and Kurtis!!!!"
"I had an issue with a treadmill I bought from ****'s Sporting Goods. Kristian was able to get everything squared a way with a confirmed warranty coverage on the replacement part over a year after the initial purchase. Easy to deal with and fast response times to my service claim. "
"my sole 80 started smoking. I spoke with Khristian and she was a hugh help.
She was very knowledgeable and efficient.
I have a disability and my treadmill is part of my daily therapy
good work Khristian."
"Hannah was a great help when my console screen went on the fritz after 2 years! A couple of emails and required information from me and my warrantee part was on its way."
"I called Sole Customer service regarding the problems with my Sole F63 Treadmill, order #134990 . Cecilia was very helpful with locating my warranty registration, setting up the order and giving me helpful tips on treadmill lubrication and care, which is very appreciated. Thanks Cecilia!"