"Paige G. was very friendly and knowledgeable. She made sure our Sole F85 was taken care of!"

"In reference to work order #769534-1
I called Sole customer service and they put me in touch with Shelley in tech support. I explained that my husband and I could not align the console mast cover properly and we were using a bungee cord to keep it closed. She was professional, empathetic and immediately sent me an email so I could attach the sales receipt and pictures to my reply. Once Shelley received my response, she quickly processed the claim and is sending new covers, hardware and a technician. I was highly pleased with my interaction with Shelley, she provided excellent customer service."

"Placed a call about an issue with a treadmill and was connected to Shelly (work order number 769373-1). After a few short questions, she immediately knew what the issue was and solved my problem in a matter of minutes. Professional, courteous, knowledgeable, and a sparkling personality, it was a true pleasure dealing with her. Her company (and every company) should have a dozen like her. Thanks so much Shelly for your help."

"Adam did an amazing job in assisting me with my Treadmill and find a solution to my problem. "

"I’ve had to contact Sole a handful of times over the last year or two. I’ve talked to Shane each time and he’s always a pleasure to deal with. Thanks for all your help Shane!"

"Steven was kind & helpful"

"Adam B. was very competent and knowledgeable when troubleshooting. He was able to de-escalate my stress levels from my wife for not having the treadmill fixed. We were able to figure out the issue and he provided exceptional service to replace the part. Thank you sir."

"The tech was very patient when I didn't know exactly how to describe my issue and was able to figure it out and get the parts on order I needed. "

"Although it has taken a while for me to receive my parts Shane was great to be able to work with. I felt he did everything he could to make my experience as great as it could be. I appreciate the time and effort that he gave. We need more people like Shane in the world today. "

"I purchased the LCB bike and had some minor issues upon receipt. Both Shane F. and Haley B. from Sole were great to work with and addressed my issues quickly and professionally. "

"Shelly was professional, prompt , and caring.

If everyone treated people the way Shelly treated me , customer service as a whole, would be greatly improved.

Invoice number 768023-1 Sole F80

Thanks Shelly
Lou Byck"

"Viola was very sweet from start to finish and was able to address my treadmill's issues. She was personable and I couldn't have asked for a better customer service experience "

"Adam was super helpful in diagnosing my treadmill issue and also locating my warranty information."

"I talked with Natalie B. with the Sole Service Department due to an issue I was having with my treadmill belt. She did an excellent job helping me resolve the issue. "

"Viola G sent a replacement incline motor for
Our Sole F63 within a week of my call.
"