"VIOLA HAS SHIPPED THE NECESSARY PARTS OUT FOR US TO MAKE THE NECESSARY REPAIRS TO THE SOLE CC81 . SHE ALSO GAVE US THE NAME OF A REPAIR GUY IN OUR AREA WHO CAN DO THE LABOR ."
"Paige G. was helpful in getting me the parts and assistance that I needed."
"Motor started making a high pitch noise and with the expertise of Carolyn in customer service was a able to verify that we needed a replacement motor. She was very knowledgeable and commented in resolving the problem. Extremely satisfied with friendly attitude and would highly recommend Xterra Fitness Equipment not only for great equipment but outstanding customer service. "
"Paige did a great job assisting me with my problem. Very professional and polite and quick to respond. Thanks Paige!!!"
"I had an issue with my treadmill display and Viola G. helped me troubleshoot the issue over the phone and ordered replacement parts all within minutes. It was a great experience and I couldn’t be more pleased with the service she provided. Thanks again!
Houston
Ref: Sole F63 & Order#771141-1"
"I had been calling about our treadmill that was not working since January and was told repeatedly that the parts I needed were on backorder. I was finally lucky enough to connect with Shelly, Who was able to identify the parts were in stock and could have been shipped. Shelly completed my order and I received notification the following day that the parts were being shipped. Shelly is an asset to Sole Fitness. I only wish I had found her sooner!"
"Great service and support from Shelly. "
"Paige G was terrific. The call was picked up quickly and she knew exactly what the issue was and the fix. Paige gave concise information and was very friendly."
"I called sole customer service to report a squeaky treadmill I have the sole f85 and Paige G pick she ask could you send a video of the squeaky treadmill as soon as I upload the 3 video to the the email she provided I got a email saying thank you and the part is being order "
"Service was good from Sole Technician Adam."
"I contacted Sole Fitness' customer/technical service line and spoke to Ms. Paige, who was EXCELLENT in assisting me with my worn out belt situation. She was very patient as I explained the issue and we did a "step test" while talking to identify the immediate issue. This is what I call Excellent customer service where the tech person listened to the client and helps them resolve the issue in a comfortable, expedient manner.
Thank you again Ms. Paige!!! Thank you Sole Fitness for hiring the best employees for your customers!!!"
"I am consistently impressed by the exceptional customer service provided by Sole and Spirit Fitness, and my recent interaction with Viola only solidified my positive opinion. Viola went above and beyond to assist me with my fitness equipment service needs, demonstrating remarkable professionalism and dedication throughout our interaction.
Viola's assistance was invaluable as she not only addressed my inquiries promptly but also took the extra effort to check the availability of the parts I required. Her thoroughness and attention to detail were truly commendable. Moreover, she patiently explained the next steps, ensuring that I fully understood the process moving forward.
In my numerous experiences with Sole and Spirit Fitness, I have always received outstanding customer service. Viola's assistance exemplified the company's commitment to excellence and customer satisfaction. It's reassuring to know that there are dedicated professionals like Viola who are willing to go the extra mile to ensure their customers' needs are met.
While I have had positive experiences with Sole and Spirit Fitness on multiple occasions, I must acknowledge that there was one instance where I didn't feel they went above and beyond. However, this isolated incident pales in comparison to the consistently exceptional service I have received overall.
**** Previous review*****
I received exceptional support from Shelly from the Sole Technical Support team. Shelly's professionalism, efficiency, and outstanding customer service made my recent interaction with your company truly remarkable.
From the moment I reached out for assistance, Shelly's responsiveness was impressive. Not only did I not have to wait long for a response, but her instructions were also clear and concise, making it easy for me to understand the steps required to address my issue.
Shelly's demeanor throughout our correspondence was not only friendly but also patient, which made me feel valued as a customer. Her meticulous review of the pictures I provided and her ability to swiftly resolve my problem was commendable. Furthermore, Shelly went above and beyond by detailing the next steps in the process and even elaborating on what to do in the event of a missed step, which I found incredibly helpful.
Currently, I am eagerly awaiting confirmation of the parts order, and based on Shelly's exceptional service thus far, I am confident that I will receive it promptly. Her dedication to ensuring customer satisfaction is commendable and reflects positively on your organization."
"I dread having to call customer services anywhere, but Adam B. at Sole Fitness was phenomenal! It was easily the best customer-service experience of my half-century life. It wasn't because he is technically competent and easily helped me out, which I'm grateful for. But Adam's personality is engaging, friendly, and wonderful. While he was typing in my ticket, we had a great discussion and found some mutual interests like Lord of the Rings, ancestry, New Zealand, and the intricacies of serial numbers. Adam is really funny too, made me smile and cracked some great jokes! Crazily chatting with him was the highlight of my morning. With Adam's epic people skills, he should be leading departments and training others about how to make customers feel so welcome. I can't say enough great things about Adam or my call experience today. You should definitely use the recording of our call for training!"
"Had an issue with my treadmill (computer component went wonky on me) and Shane was awesome, took a long time for shipping to work itself out due to supply chain challenges overseas but he kept me up to date throughout, was super responsive and a pleasure to deal with. Thanks Shane!"
"Paige went above and beyond. Extremely helpful! "