"A little pricey but worth it excellent service."
"I placed and online order during a sale. I attempted twice to pick up this order from the store. I live in about 35-40 mins away from the nearest soma, so I called on a weds to check store hours, given the pandemic they are shorter. There was no answer. I found hours on the email that was sent that said 6pm. Well I called well before 6. I called back still no answer. The next day, Thursday, I was able to go to the store, I arrived again well before 6 to find that the store was closed for cleaning. I had no other free time to get my order as I was going out of town the next day. Friday I get a call from the store letting me know I had an order ready for pick up and that it had to be picked up before Saturday. I explained to the store that I was no longer able to pick it up as we were heading out of town and asked her to just cancel it. She says to me “ well is there anyway you can stop by today” explained that the store is too far out of the way and I no longer had any time to get the order and requested it to be canceled again. I understand we are in a pendemic but if you are going to offer a service of ordering online and picking up in the store, the store needs to be open during the hours it set in order for that to work. Your customers don’t know when the store is going to be closed for cleaning and expect it to be open when you say it’s going to be open. You are closing early do the cleaning then. "
"Ordered pjs as Xmas gifts. Placed the order three weeks before Xmas. It is now December 29. Still waiting ..."
"I don’t buy any other type of pj’s. They are the softest and stay soft! I still have my first pair of pj’s bought at least 7 yrs ago. Still soft as the day I bought them! Excellent quality."
"All things were ready for pick up in a very timely timeframe. "
"Love the pajamas I ordered. Very soft and comfortable."
"You are always acknowledged when you walk in. You feel welcomed. Easy returns. "
"This bra fits the way a bra should. It is very comfortable and soft."
"Purchased PJ’s for post surgery! High quality, soft and very comfortable!"
"Always y love soma pjs, cozy, comfortable "
"The employees are always customer service friendly and the sales are very good!"
"My shopping experience did not meet expectations, my online order to pick up in the store was canceled with no notice and when I contacted them they stated it was in stock and to just reorder. Additionally, they are still holding my funds out of my bank account even though they canceled the order and I have to wait 30 days for the "pending" charge to fall off. Contacting customer service on 3 separate occasions to try to get the issue resolved but got nowhere. I'm really hoping at the 30 day mark my funds will be released back to me. Soma needs to do better! "
"I order a new pair of PJ’s for my adult daughter every Christmas & she loves them!"
"I ordered a gift card 12/8 and it never arrived until 12/24. Unacceptable to me."
"I have always loved my bras from Sonia but I placed my order Dec 5th and I still haven’t received them and it’s Dec 29th. Instead of sending a survey asking how I liked my order, maybe they should be making sure I even got my package. "