"The strap of the bra (hook closure) was sewn backwards. I literally received a defective product! I ordered the bra on Black Friday and received it on December 14th. I pay for quality and good service, this order was definitely below average."
"Couldn’t ask for better undergarments. Online service is excellent and the associates in the store are so nice and helpful. Love Soma!"
"These pjs are elegant feeling. Wish I bought more on Black Friday!!"
"I never received my order. When I inquired I was informed that I had to wait 14 additional days before they could file a missing package claim with UPS. Then, I was offered a 10% discount on a replacement order. The original purchase was a promotion and 10% didn't match the original discount I received on the order that never came. "
"Incomplete order. Tried many times to contact Soma. It was impossible. Lines busy, no chat available, emails not responding."
"Easy online shopping, received my order when promised!"
"Excellent customer service "
"Called the store. They had what I was looking for and sent it right out! Perfect!"
"The website kept ‘crashing’ after I would put in my order. It would say that my cart was empty after I put in my very large order. I had to our my order in several times. They also cancelled some of order due to items unavailable. I had to expedite more items this week and they had a guarantee deliver by date and they didn’t arrive. That was a waste of money on expedited shipping. "
"On line, pick up in store! Excellent"
"I’m a regular shopper at Soma. Whatever I buy has never disappointed me. The feel of their nightwear is wonderful."
"The cool nights pajamas are my favorite. They are the only pajamas I wear. Incredibly soft and light and hold up very well. "
"Money was refunded but never received merchandise. It was a Christmas gift so had to fight crowds to find something else "
"Excellent. Love their pajamas."
"Ordered two lounge sets, they promptly came in as pictured. The sets are extremely nice and soft. I will be ordering again. "