"I can't even begin to tell you how frustrated I have become with various vendors who shall remain nameless. What I CAN say is that Spec Fiction is the one vendor I have ZERO issues with. There was one problem I encountered a few years ago, and Todd took care of it immediately.

If you want to be sure that you will get what you paid for, be happy with your purchase, and know customer service has your back, Spec Fiction is the vendor to go with. I know I sound like a bad TV commercial, but I am being totally sincere. Todd actually gives a **** about his customers."

"This retailer always has fast delivery (once the item is ready at their warehouse), and the items are always factory sealed, brand new."

"I’ve been a customer of Todd at Spec Fiction Shop now for many years. Todd and his staff have provided me with some of the best customer service throughout time. Todd himself is awesome to deal with. He has gotten me many sought after collectibles through the years, even ones that I thought were almost impossible to get. I will continue to be a customer of Spec Fiction Shop for many years to come and as long as I don’t run out of space lol. Thanks again Todd and team Spec Fiction for being a rockstar collectibles store with top notch customer service! Very excited to visit the upcoming Spec Fiction gallery! Cheers! "

"Amazing customer service and got my item in a timely manner, packaged great, and instantly fell in love with it! Thank you so much Spec fiction!"

"1st of all, Speculative fiction collectables had the best price on this product.
2ndly the item came with a small break and they went above and beyond to professionally repair it for me.
Lastly, over 2 years later , they are still assisting me to source parts for my resin that have since deteriorated from age.
Great service, Todd is a legend"

"What an amazing bust , this thing is a beast . This is my first bust . I heard there was a tiny little issue that happened but Specfictionshop Todd and his team fix/solved/corrected what was going on and this Venom bust turn out being one awesome piece. I had a great experience Todd kept us updated and communicated with me if I had any questions awesome customer service. I hope Queen studio makes a full body 1:1 venom my black amex is ready ! And I’ll purchase it from speculative fiction collectibles. Thank you . "

"I have always had great customer service from specfiction and Todd. Responses and accommodations have been issued in a timely manner. More recently I have had a logistics issue with a Statue and Todd made the extra effort to correct the situation. I have been shopping with Specfiction for a few years now. Excellent customer service, competitive prices and wide variety is what you will find at Specfiction! Definitely one of first places I look to find interesting collectibles. Happy collecting! :-p"

"I'd been searching all over the Interwebs for a particular 1/4 statue from XM Studios that wasn't going to cost $10,000 until I came across Specfictionshop.com. I found what I was looking for and the price was about what I had expected - and then I saw the "make an offer" button. So before I made any offer on the statue, I reached out to the Specfictionshop.com team and Todd responded. I explained my whole story and he asked what my offer would be. I told him I wasn't in the business of fleecing people but I sent him a competitive number and asked if he could do any better than that. He ended up taking even more off the price. Shipping was built into the price, so we didn't have to do any additional math. This is my first transaction with Specfictionshop.com - but it certainly will not by my last. Thank you Todd and the Spec Fiction Team!"

"Evidently only for Americans. Im European and I bought a statue for 1300 euros.
Upon arrival the statue was both broken and defective... I pointed this out with all the kindness possible, asking for a replacement of the 2 broken and defective pieces, and I have proven all this with photos and videos that they initially even pretended not to be able to see.
Then all I was told was:"glue the broken one", then they disappeared .
If this is a standard of "great US customer support" it must be a real nightmare to buy something in the states.
Believe me, don't buy from them if you don't live in usa."

"He readily accepted my request and quickly replied to my email. There have been times when I tried to purchase from another shops and failed because I couldn't contact them, but Specfiction's service is the best."

"Specification has the best customer service experience ever hands down! They’re comparable to Sideshow, but they have an edge over Sideshow because the owner himself; Todd Johnson will take good care of you should you have any issues or technical problems with your purchase. They absolutely do the best to their abilities to make sure that you’re satisfied with your purchase. I always purchase my statues through Spec!

PS: Buy with confidence! "

"As you can see from the title, dealing with Specfictionshop was an excellent experience. It was my first time dealing with them, and their customer service blew me away. They would respond the same day, if not, the next morning. I can’t wait to have more dealings with them in the future. "

"Dealing with Spec Fiction is always a pleasure. They're motto should be "no problems only solutions" sh*t happens in the statue game and Todd & team are always on top of things, great partner for XM and others..."

"Always responding to emails & inquiries sorting me out, youll always be appreciated in the community pal. Cheers from sweden!"

"I have received four XM Studios statues and have 3 more on preorder. Todd is quick to respond and very helpful! Recently I ordered a hoodie and got a free t-shirt! Buy with comfidence!"