"I've bought over 30+ statues from Todd over the years and he has always delivered. I know he sometimes gets his products through overseas shipping in order to save on shipping costs for the customer so that can delay the product several weeks, I think some customers don't realize this and complain that he takes to long to ship his products after the official release. BBTS does the same thing. Anyways I've always had a great experience with SpecFiction but I usually just place my order and when it ships it ships, a lot of the time it's the factories causing the delays, so I just don't get too excited about the delays, if you've been collecting for years you know the wait game is very common in this hobby."

"So, why does the contact # change monthly and why am I unable to check on the status of an order? ***-***-**** Christopher"

"Pre-ordered 3A's BLITZWING Transformers BUMBLEBEE - DLX Scale on January 17. While other online sellers received and started shipping the figure in October. His website stated that it was going to be available on December 5th.
On December 5th, his website had the item in stock and ready to ship. But never got a shipping notification.
At the end of the day, I emailed him inquiring when my order will be shipped, and he immediately replied Monday, December 9. As of Tuesday, December 10, I did not get a shipment notification.

UPDATE: Retailer came through and got item as expected."

"Todd is not very reliable and communicative. I asked for details about my orders and he doesn't respond at all even though it says will respond within the hour. Not happy with this company."

"Absolute top notch experience with Mr T. The level of his experience really shines through when speaking to him over email. My piece sits proudly in my lair, as I beat my chest to the wonderful soliloquy that emits thy fair lips.
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"Todd reaches out immediately when I had a customer issue and immediately resolved it. Definitely recommend!!"

"First off simply the BEST customer service I have had the honor of communicating with. Todd went above and beyond on all email questions with quick and accurate answers. Always responded quickly and politely. Above all else you should buy from this shop for the customer service and quality of products alone. Pre-Ordered my Iron Giant months in advance. Shipping date was delayed and I worried and emailed my questions. Immediately received response and accurate and personable answers. All doubt about my purchase immediately gone. Received a tracking number and then my figure a week later. As promised. Quality of figure was beyond outstanding and price was great and customer service off the charts! I will sum it up this way, wisdom from Iron Giant applies here- “You are what you choose to be.” This shop chooses to be the best by their customer service and quality product. "

"Absolutely some of the best customer service I have ever experienced! The items they ship are always nicely packed. Received my statue today and it looks phenomenal. I will absolutely be doing business strictly with Spec Fiction Shop from now on. Can't wait to order more! "

"I'm new to purchasing XM Studios figures, and Speculative Fiction was nice enough to talk me through the process of what to expect with them. They answered all questions very quickly, and were extremely friendly. The product was shipped very quickly, and came in perfect condition. Will definitely buy from again!"

"Seller reached out to me quickly when there was an issue. Though the preorder i order hasnt shipped quite yet im still impressed with their communication and customer service skill. I would buy from again"

"I've never had a more positive customer service experience than dealing with Todd. He goes out of his way to help you out, and well beyond what one has the right to expect. He's extremely proactive and genuinely concerned with satisfying the customer. He's definitely earned a loyal customer. If there's an issue he'll work with you to get it right. If you're not willing to take the time to work through an issue with him so he can take care of you then, from my experience, that's on you."

"Excellent customer service, fast reply and made sure my order was sent to the correct address"

"I ordered an item on August 7th. Granted it wasn't a high end collectible just a lower end figure that was ordered as a gift for someone and I was having trouble finding it in stores. So, I place the order and wait. After two weeks of no word or sighting of the order, I emailed the shop. I was told it still hadn't shipped from the maker, and if I wanted to cancel, I could. That was a reasonable offer, but since he said they should have it in by next week, I said I could wait as it was hard to find elsewhere at that time and back orders happen. Three weeks later, it still had not shown. I email the contact again and simply ask if the back order came in. There was no word so I emailed again a week later saying I was simply following up. He responded the same day and said he'd contact the maker and see when it was expected to ship. I'm a pretty patient and understanding person, so I wait because at this point I paid and I didn't want to risk buying another to have this show up on my step. Sept 28th I received a message that my order had shipped (Hurrah!). I click on the tracking number and my order said pre-shipment. No worries, It hadn't made it to the post office just yet. Well today is Oct 21. It's been in pre-shipment over a month. Tonight I sent an email that basically said if it won't ship this week, or hasn't please refund my paypal. I hope it ships but if not, I hoping they credit my account and I don't have to wait two months on that.

The only reason I'm giving this shop two stars and not one is because the point of contact was nice in his emails and did respond. I would have hoped the company had the initiative to let their customers know of the continued status of an order if it went beyond a reasonable amount of time. Sure, it wasn't one of their high dollar collectibles, so I'm not sweating it as much. But if I had decided to purchase a high end item and this had happened? I don't even want to imagine."

"I ordered 2 products from this seller. I received the first extremely quickly. The second seemed to get delayed a couple of weeks, but i did end up receiving it just fine in the end.
I've since preordered 2 more items from them and i intend to keep using them for some of the harder to find statues that the singapore-based companies refuse to ship direct to north america.
The guy who owns the shop also seems quite friendly and we were exchanging details about our respective collecions over e-mail. Responds to e-mail pretty quickly in my experience and seems eager to get to know his customers.
It's a shame to hear about some of the negative experiences on here, but i can at least tell you my experiences have been fine thus far."

"I ordered an item from Speculative Fiction, and not only did I get it for the absolute best deal on the entirety of the internet; it shipped quickly and got here in mint condition! Even the box was in MINT condition! The owner is a man of his word, and a pleasure to do business with.

I don't know why the reviewers who are bashing this shop had such bad experiences, but I find the majority of them hard to believe.

Buy with confidence from Speculative Fiction!

Note: If you would like to communicate with the owner and get a quick response (often in just minutes), simply message Speculative Fiction on Facebook. You will be pleasantly surprised by the customer service that is provided.

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