"The quality of qll but one of the items i received is literally garbage. There is no structure to any of it. It is SUPER stretchy cheap “lace”. I read quickly before I ordered to ensure that they would take returns and saw that they did, so ordered several items to try on hoping they would work, but expecting I would have to return some of them. Now that I am ready to return I learn that you cannot return teddies. I paid $40 sale price for items that are junk. I could get better quality at VS for the same price and should have. Funny thing is you can return sets, which in my mind are not different than a teddy when it cimes to someone trying them on. So, Im out over a hundred dollars on junk. Take your money elsewhere, unless you like cheap overpriced lingerie and have money to waste! "
"Love every piece I receive. Order arrives within week and customer service was wonderful "
" Shipped outside of processing time listed. Nothing was back ordered. From the time I placed order, took 10 business days to arrive. Once finally in hand, items are cheap made in Taiwan. I really don't think they could have done a worse job. Customer service was a joke. More interested in defending their process. Never again!"
"Love the website, so many products. The ordering process was a breeze, and the prices were very reasonable. I will shop here many more times, and wold highly recommend to any one in need of quality lingerie."
"Products were great and the free gifts were even better than i imagined, i will be back for more "
"I bought an $80 pair of boots I tried on in my condo and walked around for 5 minutes. Way too small even though that is the size I always wear. I sent them back and they would not issue a refund, saying they were worn. They were not. Then they said they would not send back unless I agreed to an additional $10 charge. What a scam! I do not recommend especially if you need to return one of their very expensive items.
"
"I got a surprise piece for my best friend and my husband both, they are both very pleased with the products, and i'm pleased with the prices too and quality of service"
"I placed an order 4 months ago...it hasn't arrived. They refuse to issue a refund until the package is returned to day. It's pretty hard for me to return it when I NEVER GOT IT!
Zero stars...customer service ****"
"So I ordered on November 29 and was hoping to receive it for January 1. I was buying the outfit as a surprise for new years eve to impress my long term boyfriend. On Dec 5 I received and email stating my item was sold out and would not be restocked for 4 weeks (not including shipping time). On Dec 6 2am I wrote an email to the company explaining the outfit would arrive late and would be no use after January 1. I explained I did not want to do an exchange and asked politely for my money back. By 3:45am the same day they had refunded the full amount back on my card. I was understanding that holiday season can be very busy, they handled my situation with respect and organization. Very impressed at the speed I got my concerns taken care of. Would only recommend the site lists what is out of stock prior to ordering to prevent others having complications in the future. I would still recommend them but do advise you order more then 2 months in advance to prevent my situation from repeating.
Thank you for the help,
Jasmin
P.s. the number for invoice is the reference number. My confirmation number was 973079"
"I order two dress and one corset, arrival in about a week or so and the quality is great"
"Thankfully a customer service representative answered the 10 times I called, but unfortunately it’s been almost two months and the pieces I shipped back (out of pocket) still haven’t been refunded. There’s always an excuse when I call. Now apparently they can only do store credit. I’m still going to pester until I get some sort of credit, but will NEVER order from here again and don’t recommend this website to anyone. Buyers beware!!! "
"Order some stuff for our mini getaway and was really happy with quality and experience overall. Always able to find best prices"
"This is by far the best store I been shop with for **** stuff I also got my costume and swimsuit here. "
"Horrible I placed an order and got ripped off 100 dollars Canadian. They said it was processing meanwhile I had to file a dispute with my financial institution to try to get my money back. Horrible customer service as the lady argued with me and was ignorant. I will never order from them again. "
"Seriously this website is a joke. Keep your money because not only will they take more than a month to deliver, their **** is generic. First off, they don’t tell you if the product is in stock, once you order, they will take about a week until you realize that your purchase was not even in stock to begin with and they take your money anyway. I called multiple times to see what was going on with my order that I had purchased in the middle of September. I purchased hoping it would be delivered by Halloween. When I called they told me that the item I ordered was being back ordered meaning that’s they didn’t have it. I was so upset. It had already been a month since I placed my order when I decided I was done waiting, I called to cancel my order and the lady tells me that they can only return the item if they were able to locate my package. Seriously, they are so unprofessional. So they didn’t give me my money back. Instead, another week goes by and there came the **** ordered more than a month ago. Are you **** kidding me? They didn’t give me my money back and instead they sent the item anyway.
Lesson learned, I must say, I will never! ABSOLUTELY NEVER order anything from this company again. I hope that no one has to go through what I did. The product itself was even more disappointing than customer service. It did not look anything close to what was shown in the pictures online. Material was cheap and it was as if it was horribly made. Be smart and DO NOT waste your time or money. This site should be removed completely because it’s such a scam. "