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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


3/5

2005-02-03

"On Wednesday evening I ordered some ammunition. About 5 minutes after ordering, I realized that I had been reading the wrong description and the ammunition I was ordering was probably not legal in California.

I went to their order status page, but it could not find my order. No problem, I figured, it must just be a manual process and the order hasn't officially made its way into their system yet.

I went to the order confirmation email, but it had no order number on it. I responded to the email, asking them to cancel the order.

The next day, I received an email that said they couldn't cancel my order because it had already shipped. Even though it's shipped, I don't have a tracking number yet. At least the order now shows up on their order status page.

So +1 for getting it out of the wharehouse fast, -1 for not being able to cancel it before it shipped.
"

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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
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Customer service being knowledgeable
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Verified
4/5

2005-01-12

"From what I've seen, they do have the best prices around. Shipping is extremely overcharged though, and on a scale of order price not weight. Their choice in delivery is "Spee Dee" which seems to be terrible, it should take less then 3 days to make a 300 mile delivery. They did have a fast customer service response when I asked a question, just limited shipping options and bad shipping prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-02-06

"Had an exceptional experience with this seller, had to wait for my order, but they made it clear it wasn't in stock, it was on backorder. They would honor the price, but I had to wait until they received their shipment. It tool a while to receive, but they keep me informed by post cards and e-mail. It was the clear communication that made the transaction worth while.

As indicated, it took a while, but I'm totally happy! Excellent price, excellent transaction, an all went well. Will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability