"Ordered gun on Wednesday shipped out on Friday had it delivered on Tuesday.. 6 days and exactly what I ordered in perfect shape.. was skeptical due to some reviews I read but then again most people just complain when something goes wrong and never give credit when they get what they want. I will order from them again. "
"Bought new handgun, shipped same day, was delivered to my ffl the next day. Super smooth transaction. Will buy from again!!;"
"Same as below. Should have checked reviews before I bought through them. SHIPPING LIES! 3 Weeks after an order and still has not been shipped. I emailed them asking an ETA and no response... DON'T BUY THROUGH THEM. Pay the extra $10 or $20 and get what you want through someone else. It's worth it. I will never do business through them again... Hope you don't either. "
"Ordered a new pistol and was told 3-7 business days to ship. weeks later still no gun and just a notice of delay for anyone doing standard shipping seems like a ploy to upsell shipping. Regardless of what type of shipping you pick there should never be a possibility of displacing one order to process another. If that is the case next day shipping should be suspended until you can catch up with the orders you had previously promised. I buy a lot of firearms and will NEVER use them again. Feel like a second class standard shipping citizen that will keep getting bumped"
"Their site has a place for messaging. Pointless. No response at all. I placed my order over 2 weeks ago, and no movement at all. I understand high order volume, but the time frame they post on their website is nowhere close!! I called and finally got someone, so I asked what the lead time was on my order, 3 more weeks! Although she was able to cancel my order, I give an overall of 1 star. I placed an order somewhere else, 5 days to ship which is fine. Better than 5+ weeks. Luckily they didn't process.my payment. I won't be ordering anything from here again. "
"Been over a week since I ordered and not has item not shipped but nobody responds to any messages either. If no reply by Monday morning I will be reporting to my CC company as a fraudulent charge! It doesn't take a week to process an order.
Update*--As noted in other reviews, less than 24 hours to reply to a cancellation request but over a week with no response to other questions etc. Ordered the same item from another site and it shipped same day! "
"Over a week and still haven’t shipped my order! Don’t answer telephone! Terrible customer service IMO."
"If I had read the reviews on this outfit prior to my purchase I would have never ventured into their miserable world of no customer service, not giving a **** attitude. I will admit They did have the lowest price of a particular Ruger and I had heard some positive comments on a Yankee Marshall video so I wasn't to worried. How you can screw up something as simple as a online purchase is beyond me but these folks have written the book on it. I waited 4 days to receive a tracking # and finally emailed to receive no response. I then called and received an automated service, on the 2nd day a got a snotty young woman who was all about excuses as to why their was a delay in my shipment and why their was no response to my email, they need 48 hrs to respond apparently. Finally 5 working days after my order was placed I received a tracking #, Oh and thanks very much for letting me do business with you. These folks need to take a lesson from many other online sellers, there are many of them and shame on me for not checking them closer but I can only say THERE WON'T BE A NEXT TIME! I purchase an average of 6-12 firearms a year but it will never be with these losers again. RIP "
"Ordered a product early Monday morning and tried contacting them, by phone, about some details on the order on Tuesday during business hours. No one picked up or returned my call. Called repeatedly later in the week and no one picks up the phone, ever. Finally got a return call after another voice message and an email. I would actually give them 2.5 stars because they were able to finally cancel my order. It hadn't even moved into shipping 5 days after ordering. Unlikely to return"
"I bought three magazines from this place. It took forever to ship and the magazines were defective. When I called to return they asked what I was using them I as if I would put the wrong caliber mag in the wrong gun! They wouldn't allow me to return the defective product. You're talking a huge risk if you buy from here. I got ripped off."
"Seller sells items but ships the wrong ones, fights to replace, and would rather refund to be able to resell higher (on Ebay auctions) instead of replacing with the correct items. "
"I have purchased 8 handguns over the last several years from SOS. I have had nothing but good service from them. Their prices , with the free shipping and no tax is very hard to beat. I have noticed the shipping times has increased somewhat but I guess they are selling more firearms and are busier. I ordered a Sig P938 about a year ago and after I found a used one in a local shop, They cancelled the order with no problem. "
"Ordered my 22 250 online and was a little reluctant because of some of the other reviews. Decided to give them a try and glad I did,. Great prices and easy to order online. Ordered on Wednesday night shipped on Thursday morning and picked my gun up on Monday afternoon. I will definitely be ordering again from SOS."
"Sorry, but if I'm spending hundreds of dollar, and my order hasn't moved and several day, no one answers the phone or returns a call when you leave a voice mail, then your customer service is rotten. "
"Over the last 2 years I've placed over 30 orders including over a dozen firearms. All transactions went smoothly and happened quickly. If every positive transaction were reflected here, the negative experiences would be in the extreme minority."