"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Very quick response and payment "
"Everything was handled quickly and efficiently. No problems at all. Thanks for the great service. Awesome!!!"
"My earbuds were making a crackling sound, and I couldn't hear music out of them anymore. I was told to send them in to be fixed. I was then told that the earbuds weren't fixable and that I would be reimbursed. Outstanding company. Really appreciate them. "
"My clean handling was horrible. First, rather than understanding the issue with my JBL AirPods audio, I was offered a replacement “case” which tells me that whomever handling did NOT even read my claim details. After sending an email about, I was offered the 3 options of “cheap” replacements Not even anywhere of JBL quality. I even dodged the bullet and chose one option because I don’t want to lose my money that I paid. Another day goes by and I get another email saying they were refund me maybe because they find out that the options offered were cheaper or maybe the options offered the price maybe went up and that’s the reason they decided just to send a check for refund. I have not received the refund yet and they’re only refund in the $19.95 but where is the tax I paid for? Could this experience be any worse? What a shame."
"Well when I got email to make appointment it wouldn’t let me had to call him and wait like 2 weeks just to get tv fixed not very happy about that "
"Service was very fast! Resolved my son issue with his Xbox and shipping was perfect!!"
"All state provides great services and peace of mind for your purchase. "
"It was rocky at first I was angry because I couldn’t do the online process but I got it done my husband and I and a rep helped us through the process so yes I’d say it’s a 5 star win win I’m satisfied "
"The part was ordered wrong twice and still have no idea when it might come in. Starting to get disappointed."
"After 1 year and like 10 days my TV messed up. I had a warranty with Allstate Protection Plan through Walmart that was honored after realizing my TV could not be fixed. We discussed over phone regarding problem solving techniques and after decision was made that it could not be fixed I was informed my tv would be replaced. I just ordered the TV after approx 1 week and it was delivered today. I am VERY satisfied with their service. "
"Was helpful on getting it done"
"Claim was speedy and appreciate the money that came in time for the holidays"
"I bit tedious. Trying to capture a video n upload. I’m 68 years old and don’t know how to resize a video. I had a Samsung and wasn’t offered a Samsung. Knew nothing of the 3 TVS I was offered. Replacement arrived but remote was faulty. Could control via app. Instructed to send back. Revived email that they needed to substitute model. Personally I would have rather had a voucher so I could select a Samsung. I reached out to Costco and they are assisting me with next sets. My claim is in its 19th day. "
"Vizio 75 inch tv, together with extended warranty through Allstate, bought online with Walmart 18 months ago developed dark clouds. Factory reset and other settings did not correct the issue. Allstate quickly addressed the problem and within 24 hours was prepared to send a brand new replacement Vizio. I received the new replacement tv within a week. It was brand new, and easy to set up. The insurance claim process was painless! Allstate did me right!!!
"
"Had no problem getting my phone replaced. No Problem "
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello Reviewer385443355,
We are very sorry to hear that you are unhappy with your recent claim experience.
SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
Again, we truly apologize for any trouble you've had thus far. In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”