"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I love my tv it’s super awesome "
"Good and quick claim resolution. Would recommend to others."
"Thanks everyone for making it very easy and friendly. My experience was so great . I was stressing out about getting another TV because I'm on a fixed income and can't afford another TV
I'm so happy that you guys made my experience so easy and so helpful with my problems Thank you so much "
"I had to go through at least five different persons to get everything taken care of. You need to find a better way of taking care of your customers. By this I mean you go to one department and they give one answer. Another department then refers you to another department and so forth. It seems like they want you to give up. The last person I talked to and I wish I knew his name was the only one that actually started from the beginning to the end and did not refer me to anyone else. He made sure that he took care of every step that was to be done. You need more persons like that person. He was very polite and patient."
"Took care of it right away"
"While it took a little while to receive the replacement lens for the camera, there were no hassles or attempts to fix something that would be very difficult to repair."
"The gentleman who came to do the appraisal was a credit to your company. He was great"
"Had device under protection plan and since it wasn't able to be replaced with equivalent product allstate refunded the entire purchase price. Great coverage and agents are friendly."
"My issue was resolved quick and easy. Compensation payment was received within 24 hours."
"Simple plan that helps in a pinch. Knocked glasses off the edge and in a panic reached for them. Broke an earpiece and put a nice little scratch on the lens, these are my fishing glasses and I'm not done fishing."
"Worse experience at Walmart "
"It was smooth and fast with no problem "
"Ty for being helpful and fast "
"Normally I don’t purchase these but in this case I did and am so glad that I did. Item quit working, was not fixable and they refunded my money. "
"I was very happy with my experience, until, I did no t recieve my replacement vacuum.
Filed a claim, received an answer and was informed that a replacement was in order. Now I have been waiting approximately 2 weeks and still no delivery. If and when I recieve my new vacuum, I would be more than happy to update this review. If I could get anyone from ALSTATE OR WALMART, to contact me that would be great also."
“Hello Reviewer150893140,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.
Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.
Thank you,
HG”
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello Reviewer1048866155,
We apologize for any frustration surrounding your claim.
SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”