"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"It was good Allstate stood behind it"
"It was very easy to file a claim, check on it, and we got the payment quickly. "
"My experience with Allstate Protection Plans was great.
Thanks for all your help sincerely Sharon"
"The most ease of mind experience. All reps are knowledgeable and helpful doing the process."
"I put through the claim, I was asked a few questions and I responded. It didn't take long for the decision to refund me. I was able to get another recliner for my mother.
Thank you!"
"Had extended warranty on Equate waterpic.
It quit working and was able to get my money back quickly."
"Had to preform same task over and over ! Very bad technical support "
"Screen went black. They send me a return label I sent it on Thursday, they received it Friday, and sent it back Friday. Arrived Saturday a.m. "
"My damaged merchandise was replaced easily and promptly. Friendly customer service provided. We are very satisfied! "
"I was very surprised on how thorough, efficient, easy and fast the whole process was. "
"Simple process on warranty."
"just awesome .great job with my claim"
"After identifying what is wrong with my chair, he said that parts would be ordered and someone would. Be in touch to schedule. That was 2 weeks ago. No follow-up. Crickets."
“Hello Reviewer3387953498,
We apologize for any delays you have experienced with your claim.
SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your claim experience.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
HG”
"There was a 5 day relay in starting tge process because I didn't have the official receipt from Costco. No one at Allstate followed up and 4 different representatives gave me 4 different answers. I finally tracked it down with Costco myself. Since the calls were taped I suggest you list to tge false information I received. The technician who did come to fix it did a fine job."
"The only problem was that the phones kept disconnecting, but after 4 reconnects the matter got solved pretty simply. He was very courteous."
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer1718333167,
We apologize for any frustration surrounding your claim.
Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claim process ensures we provide the most appropriate resolution based on the situation. The process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. This is why we will request pictures, videos, and product information or provide supplementary troubleshooting steps for our customers to complete. This can help customers avoid a claim altogether or help us determine the resolution most suited for the specific item issues, such as whether the problem can be repaired, the limit of liability, and so on.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”