"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Cause I filled claim on 10/2/2024. I submitted photos, serial number of product etc. agent still sending me email asking same thing over again. Agent wants to see damaged on product, I emailed it is electrical issues not miss use or physical damaged. I called their toll free number and explained, they told me claim still under review, agent will contact me via email. I been waiting since then."
"it was very simple. Guided me all the way. Just bought another plan for a different item that I purchased. Hoping I don’t have to use it but knowing that I am covered."
"I dropped my with a telephoto lens and it no longer telescoped. I filed a claim, got a (free) shipping label and sent off the lens. It took 2-3 weeks and I had it back working properly, in time for next trip."
"The process was so simple and easy, fast and easy to track everything, my only this is that they should put in the comments section of your online portal, is what they did to fix your device. I had to call in and the customer service rep explain to me everything that was done. But it would have been nice to login in and read everything for myself. I am very pleased with the service that was given and I got my grandson game back just I time for fall break."
"The process was smooth and easy. Great custom services. "
"It was easy to contact the company and begin a claim. Once it was approved, a local company was recommended and everything was taken care of. Glad we had the protection plan on our couch."
"Insured an escooter! When the gotrax busted within the first year, I received all that money back! Minus taxes and the fee from allstate. "
"Our freezer quit working & I contacted the insurance via email. Had a check approved for me within 10 minutes."
"Great experience with people who care"
"I was really surprised with the fast turnaround on my item, glad I had got the warranty."
"The representative handled the claim effectively and processed the refund."
"Easy and properly done. Was done in less then 15 minutes. "
"Outstanding customer service by the young man who assisted me in placing my claim."
"Carlos was great. He knows his job & does it well. He was always at my house very close to his time he gave me. He was very polite and very professional. He found three parts that were bad on my washing machine and it operating like it was new. Thank you Carlos for all your hard work and patience."
"I sent them my busted laptop for repairs. The entire experience from reporting the problem, to completing the claim, sending the equipment and having it back was efficient and seamless. The computer works like new and I couldn't be happier!"
A rep from Allstate Protection Plans, Reviewer2582780679, has responded:
“Hello parkipatil,
We apologize for any frustrations caused surrounding your Tailgate light claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
HG ”