"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I am having the same problem that I started with. I have just returned my laptop back to the place where it was repaired at. I am not sure if this is the way to report my problem but it's a start.
Thank you
Curtis Key
***-***-****"
"Easy process. Better outcome than I thought it would be."
"No headache, super fast! Will use again with next purchase "
"Easy approval process and fast turnaround for payment "
"They was very helpful with my problem "
"The product couldn't be repaired at 2 years old. Serviceperson contacted Allstate and a refund of the full purchase price was issued within two business days."
"I bought a inflatable slide for our pool last summer. I took out the protection plan for three years and this year right when we opened the pool, The inflatable slide would not hold air. Our grandchildren were very upset since they had so much fun with it last year. I submitted a claim and within 24 hours I was refunded the money I had spent and was able to go by another inflatable slide for the pool. It was easy and well worth the money I paid for the protection plan."
"Excelente atención y servicio muy profesional, solución inmediata y satisfactoria "
"Nothing has been done so far and no repairs to my scooter have been made after finding out i have to locate a repair center in my state that does not exist. Still waiting on a follow-up call to see what insurance will do."
"It was easy to file a claim with Allstate to replace my broken prescription glasses.
I'm still waiting for reimbursement."
"all was very good,replaced
"
"I've had to use them many times for replacements. Always smooth. I have had issues getting my plan to go in on a Walmart online order as there isn't enough spaces for the order number so I always have to call and get them to search and find it. Wish it could be fixed so finding it would be less time consuming "
"Efficient polite did not leave me on hold more than three or four minutes "
"I purchased glasses from Sam's Club and added the Allstate Protection Plan. Unfortunately, my glasses were damaged. I returned to Sam's Club to replace my glasses. However, with their expert help I filed a claim and was surprised to find the process simple and very straight forward. I received email communications from Allstate that tracked the progress. I was very pleased to have my claim accepted and my payment almost totally covered my new glasses. Obviously, I bought another Protection Plan for my new glasses."
"I had a HP product that appeared to be on it's last legs and needed replacement. I had a laptop that literally fell apart and broke open. The customer service at CostCo reminded me that I had another option available to me with my purchase. I had purchased the extended warranty through Allstate which would cover the repairs. I was cautious about repairs, but went ahead with the repairs. In two days, good news, they were sending my laptop back to me, repaired. Incredible service."
A rep from Allstate Protection Plans, TerranceShaun, has responded:
“Hello Reviewer2685834856,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their warranty in the event another issue arises. If the customer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
TS”