"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I have not received my $40 giftcard for replacement yet."
"The process was easy after providing a million receipts of purchase. Easy to mail, tracking & return. My daughter was satisfied with the repairs. "
"Allstate clearly communicated their procedures to me to receive their services. The only negative factor is not being reimbursed for the cost of shipping my printer to Allstate. "
"Terrible, they got my adress wrong and i called to give em ny right adress and i still havent received my check."
“Hello Reviewer3429012213,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
CF”
"My product stopped working after 5 months. When I went to my $22 protection plan I was told I hada 5yr warranty from the company. When I complained that it was wrong to offer me a 2 year protection plan on a product with a 5 year warranty (that I had no idea) they fulfilled my claim. "
"Easy to do ship them and quick turn around time from them."
"Wonderful warranty to protect our son’s eyeglasses. Have used this plan multiple times. Always efficient and easy submitting a warranty claim and receiving the benefits."
"ive never received my replacement item, no on ever responds to me."
“Hello Reviewer2921060132,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide expeditious and hassle-free service to our customers. For replacement claims, replacement options are provided through a link, and customers have the flexibility to reply with a selection. While issues or delays may occur during the process, our goal is to ensure we take care of this in a timely manner.
We reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
RR.”
"It was handle super quick"
"Easy and good response and I think if you have protection plan your money don’t waste"
"Excellent fast and easy. Recommended for any electronic appliance."
"I made account tried to log it. It didnt let me. I changed password copy it on ctrl c then paste it with ctrl v. And it still said that my password is incorrect. So so terrible!!!
Later i called customer service about my problem why i registered and woman was really nice and polite. But this password and account yhing is horrible. "
“Hello Manuelnigradjanin,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience.
We appreciate you taking the time to review us and we hope to provide a better experience in the future.
Thank you,
OU”
"Sent in Beats for repair was constantly updated and they were returned in under 2 weeks."
"Everything was quick process and nothing any payment. "
"It was great I loved how quickly you repaired my tablet and sent it back in less than a week. Thank you so much. "
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer256496666,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure that our customers receive their payment quickly. We apologize that this did not occur in this case.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RR”