"We have been very happy with StarTex. Our bill is quite reasonable and much lower than it was before changing from our previous provider."

"I only have to contact the automated system only when I have to pay monthly bill."

"Very fragmented and frustrating"

"I’ve been struggling with the webpage log in"

"No resolution. Looking for a different provider."

"don't like that I can't pay via internet."

"Not a good experience. E-mail usage reports should be honored."

"The operator was clear and helpful"

"Unacceptable! The problem still exists and nothing has been done to resolve the issue."

"Besides the wait time, so far so good!"

"Representative was very nice and helpful, I think the issue is the technology the company is using."

"Very good experience with StarTex."

"The representative Bruno, was very knowledgeable and friendly. He also resolved my issue quickly. I appreciate the good customer service through the telephone. I will call from now on, instead of using chat feature online."

"My frustration is that while you can scoop from my account very quickly, but because I choose to use my checking account to pay and not my debit card the amount of time for a refund. My frustration is with the company not the representative who did an excellent job with someone who was not going to be satisfied."

"I think giving someone 5 days before cut-off is ridiculous. If you got a negative response from me there is a reason. You need to give more time for someone to deal with this. What if I was out of town (like the week before) and came back to no electricity? I hope to see some improvements with your company in the near future!!"