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Featured Review


Verified StarTexPower Shopper
Verified
3/5

2018-03-31

"The company does not appear to be acting in a unified fashion where customer service and payment department have no authority to create a positive customer experience. In fact, it came across like other companies in utilities. Certainly will motivate us to look at the competition now. Their should be communications and procedures in place to ensure this type of customer experience never occurs. When mistakes and errors occur in the company, they should be turned into opportunities to impress their customers, not make them feel unwanted and burdened. Many hours were devoted to this, even after we helped the company. We received another call of termination even after we received an apology from customer service the day before. Most alarming in this digital technology culture for doing business."


Verified StarTexPower Shopper
Verified
5/5

2018-03-31

"Been with StarTex for many years, don’t think I’ll ever change."


Verified StarTexPower Shopper
Verified
1/5

2018-03-31

"Star Tx been with over 25yrs, horrible since Constellation took over billing, website not friendly, hard to use, my info not accepted, You are messing up my Billing and access to check acct"


Verified StarTexPower Shopper
Verified
5/5

2018-03-31

"i have had no issues with them as long as i've used them"


Verified StarTexPower Shopper
Verified
4/5

2018-03-31

"Serivce was ok I should be refunded a late fee since the credit card was right but none was offered on my second account"


Verified StarTexPower Shopper
Verified
5/5

2018-03-31

"The Star Tex Customer Service Rep was professional and answered all of my questions. I am very satisfied."


Verified StarTexPower Shopper
Verified
1/5

2018-03-31

"Your collections people need to understand how other people feel I’m explaining to him talk about Startex bye"


Verified StarTexPower Shopper
Verified
5/5

2018-03-31

"Add an option to cancel payment online. I tried to make a payment and it did not show it went through like times prior. So i tried it again and it showed it did not go through so i gave up and was going to call. Then i just went and looked at my acct and it shows the amounts were taken out twice. So I had to call customer service to get one payment cancelled."


Verified StarTexPower Shopper
Verified
1/5

2018-03-30

"I absolutely hate Startex power. It's been a waste of no at and time having them as a provider"


Verified StarTexPower Shopper
Verified
5/5

2018-03-30

"We are seasonal and Startex does not have a temporary shutoff program, your suspension program is too expensive - 10.00 per month for delivery charge for electricity we are not using."


Verified StarTexPower Shopper
Verified
5/5

2018-03-30

"Great and helpful. Your website however always has issues with payments."


Verified StarTexPower Shopper
Verified
5/5

2018-03-30

"Have had a great amount of trouble with your on line bill pay system. Either can not log in, or information is incorrect. Because of this, I will not recommend StarTex to anyone."


Verified StarTexPower Shopper
Verified
5/5

2018-03-30

"Plan start and end dates on contract I agreed to was not the same as was on the billing statement. Dates were changed without notifying me."


Verified StarTexPower Shopper
Verified
5/5

2018-03-30

"Since Constellation took over the quality of the service has declined."


Verified StarTexPower Shopper
Verified
1/5

2018-03-30

"I was pleased and surprised to find out I could break up the bill into a payment arrangement after a really tough winter and the impact of the hurricane."