"It was very gd no complaints"

"She didn’t have the answers"

"I would discourage your choice of StarTex Power. The rates are competitive but the customer service and website are poorly designed. For several months they even posted on the site they are having problems with the site and they apologize. You can transfer to the phone automated payment service only to have it disconnect after a 10 minute wait time. I changed to paper billing. Never! Put on auto pay!"

"You all have improved your CS tremendously...I couldn't ask for more at this time."

"Had a problem. Called and it was quickly resolved."

"The CS rep was fine, but I shouldn't have to call in, just to pay my bills."

"Easy to negotiate and renew annual contracts. Customer Service was excellent."

"I love Startex, long time customer, but CONSTELLATION WEB techs ****"

"Little better than expected."

"For some reason I'm not getting advance noticeof my monthly invoice by email. This problemhas been occurring from the past several billings. Before that period all was working well.Now the onus is on me to research the billing instead of the opposite which is standard. t2"

"We are very unhappy with y'all. We had StarTex for 9 years at 3 previous residents. We sold our home and had to move to an apt where your service was not available. Now, 9 months later we are moving into our new hone and wanted to come back too StarTex but were told we had to give a $350 deposits because we couldn't provide a letter showing we had paid our electric for the last 12 months. Seeing that 9 months ago we were with StarTex we didn't, and still do not understand, why we had to pay this $350. 9+ years of our business with your company and that is how you treat loyal customers? We decided to take our business and loyalty elsewhere. Your customer service rep had its call him back twice, he was rude, and when asked for his supervisor he went quiet like he hung up. Then said please hold. The supervisor was also very rude, and eventually transferred us to an executive. All told us it didn't matter about our past service with your company."

"Gave them the info i needed and they couldnt even repeat it back, sorry!"

"All prior experiences with Customer Service have been good in the past. Please do NOT degrade your Customer Service area as other big companies have done! I can't tell you how frustrating it is to wait 30-40 minutes for a rep to answer the phone. You are doing great so just keep it up!"

"Fix the problem with the new layout of your website, is bad!and I been your customer for a while residential and commercial.Residential account is the one that I have a lot of trouble after you change the layout."

"Startex customer service was great, but this survey is not. Too lengthy if you want true data condense it."