"Total Improvement, Extremely empathetic and helpful"

"Great experencie. As always."

"I'd like to stay with StarTex Power .When I need something ,they are ready to help me and also my bill I paid is cheaper than another company .Once again thank you very much."

"Representative very attentive, professional & knowledgeable."

"Work on the website - very confusing and ended up in a loop which was reason I had to call."

"It was good, they handled what I needed done with one call."

"Please train the workers more. He was horrible and the supervisor Robert was horrible also. My issue still wasn’t solved. I am switching companies cause over the three times I have called It has been horrible customer service. My bill for the apartment is way higher than my four bedroom house bill.."

"Fix your website please. This happened last month too. Thank you."

"StarTex was ok. New Constellation with new webpages, annoying."

"Your New Website is the most frustrating site I have EVER attempted to use! I was forced to contact by phone, in order to simply pay my bill... Took far too much time."

"Unable to pay online. Fix it."

"I would like to be able to access and manage my account online and ever since StarTex got with constellation have been unable to do that. No one has been able to solve my problem."

"Friendly representatives, no waiting, and I was treated with dignity and respect."

"Initially your prices were good, and your website was do-able. Now, usually your prices are okay (not great), and your website is better. Over the years, your telephone assistance has improved, because the quality of the people has improved, and their computer screens give them better information. In the past, ordering a disconnect for one address, without fear of getting the wrong address disconnected has been a tedious, frustrating phone call. Your reps couldn't understand the concept of having service at more than one address. You really aren't very landlord friendly, at all. But the rep I got a few days ago was easy to hear and to understand, was very pleasant and wanted very much to be helpful, but he didn't have any authority. He couldn't connect an additional address without photo ID, which would have delayed the process by an estimated 3 to 5 federal business days! If you need my ID on file, contact me now and let's get it done. But don't wait until I need service immediately, then throw up this kind of delay. Besides, after years and years of multiple accounts, why do you need my ID now? Did something go wrong? We have a long-standing business relationship, and this is how you treat me? Communicate with me, please. Tell me why now, tell me why only people with multiple accounts, excellent payment history, and many, many years together. I don't understand why you are pulling such a mean trick on me. Something I budgeted 15 minutes of website time for, ended up taking me over an hour, and a lot of phone calls. That's not a nice thing to spring on a small business owner, who's been with you for years!"

"Easy, great assistance in knowledge and information in my needs."